C3 Reservations gives us the ability to be more efficient and the tools to provide greater service and visibility to our customers.
Marlon Yumul, Warehouse Manager at Robert Transport
Ontario, Canada (PRWEB) July 05, 2012
C3 Solutions is pleased to announce that Robert Transport has successfully implemented C3 Reservations – its online dock scheduling system – to manage all deliveries and customer pickups at their Mississauga location.
The diversity of operations at Robert Transport brings appointments from multiple sources into play (pickups, external and internal deliveries, dropped/live loads). And for this reason, it has always been a challenge for appointment coordinators to build a complete and accurate dock schedule.
The implementation of C3 Reservations brought along a standardized process where all parties involved are connected and synchronized, preventing miscommunication errors.
- Operations now have the quick visual report of how their day is looking.
- Carriers appreciate having appointment numbers and email confirmations.
- Customer service reps have easy, real-time visibility on schedule availability and appointment status.
- Appointment coordinators enjoy an intuitive and centralized working tool.
Starting day-1, managers could not only rely on accurate record keeping of all appointment activities but also had the tools to balance the dock workload and the reports required to support the operations.
“Robert Transport has been a valued business partner with regards to Yard Management and we look forward to the challenge of working together to optimize their scheduling operation.” says Greg Braun Senior VP Sales & Marketing at C3 Solutions. “Their experience and feedback will no doubt be beneficial to the evolution of our solution.”
“I always say that our appointment desk is the main branch of our operations; it is connected to all different parts of our business,” says Marlon Yumul, Warehouse Manager in charge of the project at Robert Transport, “C3 Reservations gives us the ability to be more efficient and the tools to provide greater service and visibility to our customers.”
C3 Solutions is proud to work with Robert Transport to pioneer innovative site management solutions for the logistics industry.
About Robert Transport
Robert Transport is a leading carrier in Canada which has always been at the forefront of clean technology innovations in the trucking industry. Over the last decade, Robert Transport has worked to pioneer technologies which reduce greenhouse gas emissions while simultaneously increasing fuel efficiency. As part of their unwavering commitment to the environment, Robert Transport has partnered with Gaz Métro to supply clean burning LNG to their alternative fuel vehicles. The use of alternative fuels is a key step to Robert Transport's goal of achieving 25 % fewer emissions. The Quebec Government is a proponent of these initiatives and has worked with the trucking industry to formulate policies that encourage the use of « green technologies ». The parent company, Groupe Robert Inc., is a logistics solution provider to Fortune 1000 companies throughout North America. The company founded in 1946, remains a family owned company. Robert's mission: Aiming for a better environmental future. http://www.robert.ca
About C3 Solutions
C3 Solutions is a leading provider of software solutions dedicated to the area of yard management and dock scheduling. C3’s customers are fortune 1000 companies in the retail, manufacturing, transportation and post and parcel industries. C3’s products include its award winning yard management software, Yard Smart and its on-demand dock scheduling system - C3 Reservations. Founded in 2000 and based in Montreal QC, C3 Solutions has customers in the United States, Canada and Europe.