Las Vegas, NV (PRWEB) July 06, 2012
RMI Management (RMI), a FirstService Residential Management company and Nevada’s largest community management company, promoted Gina Schneider to regional manager and Cynthia Tai to director of customer care.
Schneider joined RMI in 2008 and most recently served as an on-site general manager for local associations. In her new role as regional manager, Schneider is responsible for the professional development of the managers in her division, as well as for building relationships with homeowner associations served by RMI.
Prior to joining RMI, Schneider worked in land development for a national homebuilder in Southern Nevada for over 10 years. She is a longtime resident of Henderson and graduated from Dixie State College in St. George, Utah.
Tai has worked for RMI since 2009 and was most recently the company’s customer care center manager. Since joining RMI, Tai has revamped service techniques, call quality and training programs. Tai has provided additional training to call center employees to ensure they fully understand all aspects of HOA management.
She has more than 25 years of experience in call center management and customer service.
About RMI Management, LLC
RMI Management is a subsidiary of FirstService Residential Management (FSR). FSR is the largest manager of residential communities in North America, overseeing more than 5,600 properties and over 1.3 million residential units.
FSR is a subsidiary of FirstService Corporation (NASDAQ: FSRV, TSX: FSV), a global leader in the rapidly growing real estate services sector, providing a variety of services in commercial real estate, residential property management and property services. More information about FirstService is available at http://www.firstservice.com.