Customer experience initiatives are a top priority for banks as they try to make their processes more efficient. E-signatures are seen as a solution because they provide greater control over how transactions are executed.
Montreal, QC (PRWEB) July 10, 2012
Silanis, the leader in enterprise electronic signature solutions with the largest e-signature deployments, announces that a top 10 North American bank is currently rolling out the first phase of their Silanis e-Sign Enterprise™ deployment, to provide their investment sales force with sustainable competitive advantage and improve customer experience.
The bank’s investment sales force is responsible for the sale of wealth management products and services. Adding e-signatures will significantly improve error rates, provide greater efficiency and free sales to spend more time with customers instead of chasing paper. In early 2012, a select group of this bank’s investment sales force first began entering customer data directly on their laptops and having customers sign on a tablet PC – keeping transactions 100 percent electronic for straight-through, paperless processing. Over 90 percent of the first wave of customers said they would consent to signing documents via e-signature again in the future.
By implementing an enterprise e-signature solution that enforces business rules and workflows to ensure that documents cannot be submitted for processing if they are missing data or signatures, this bank expects an overall reduction of 75 percent in error processing rates. This will lead to significant cost savings, while also increasing revenue. In addition, sales representatives can now complete the sale correctly in the first meeting, capturing revenue faster and preventing customer abandonment.
“Customer experience initiatives are a top priority for banks as they try to make their processes more efficient. E-signatures are seen as a solution because they provide greater control over how transactions are executed,” said Tommy Petrogiannis, Silanis CEO and co-founder. “In fact, enterprise e-signatures go far beyond simply capturing an electronic signature and dropping it into an electronic document. By automating and enforcing business, legal and regulatory requirements, and by managing the transaction from start to finish, Silanis’ enterprise solution ensures documents are completed correctly the first time around.”
This bank will roll out Silanis e-Sign Enterprise nationally by end of year, after which they anticipate expanding e-signatures to other areas of the business.
Silanis is the most widely used e-signature solution in the world, responsible for processing over 600 million documents annually. Since the company was founded in 1992, our solutions have strengthened the business processes of thousands of organizations, including four of the top North American banks, eight of the top 15 insurance companies and the entire US Army, among others. Companies and government organizations around the globe depend on Silanis to accelerate business transactions, improve customer experience and reduce costs while improving compliance with legal and regulatory requirements. Silanis’ on-premise, cloud and SaaS e-signature solutions eliminate manual, paper-based processing and enable e-commerce and e-government transactions to be electronically executed from start to finish.