Technology providers tend to be focused on either providing managed services or reselling products or providing project-focused solutions. A great managed services provider will offer all three.
Addison, IL (PRWEB) July 10, 2012
Look for expertise, experience and a full range of capabilities---these are three qualities that constitute an excellent managed services provider. Bill Dykema, B2B Computer Products’ Vice President of the Advanced Solutions Group, explained, “Technology providers tend to be focused on either providing managed services or reselling products or providing project-focused solutions. A great managed services provider will offer all three.”
Dykema added, “This is a significant benefit to clients because it allows us to streamline and coordinate every aspect of the product and service solutions we offer our clients. We can provide best of breed in every situation.”
More specifically, those in the market for managed/Cloud services should look for a provider offering the following:
- Superior design, implementation, training, and monitoring/management capabilities
- The ability to customize services for each client
- Proven expertise and excellent customer service (ask for referrals)
- Experience—staff members are both tech and management savvy
This is a lot to ask, but it isn’t too much to ask. Mitch Forkner, network administrator for Iowa’s Greater Regional Medical Center and a B2B Computer Advanced Solutions Group client, agreed that great customer service should be a primary consideration. “The Advanced Solutions engineers are amazing,” he said. “I even called them on a Sunday and they answered. Everyone is really good at what they do. Rather than just call over the phone, they will come down here when they need to and that personal service makes a big difference to us.”
B2B Computer recently unveiled the Advanced Solutions Group, which includes Engineered Solutions, Managed Services, Cloud Solutions and Unified Communications.
B2B Computer has one of the most respected engineering staffs in the industry. Many have more than 20 years of technology experience with additional expertise in business management. The structure of the Advanced Solutions Group is designed to take advantage of the five areas of engineering talent.
- Cloud Services: Print management, network monitoring, email, backup, help desk, hosted VOIP
- Consolidated Computing: Server virtualization, VDI, SAN/NAS, storage and host replication
- Collaboration and Data Protection: Email, messaging, doc. management, backup, general archiving, compliance archiving
- Network/Security/VOIP: Switching, routing, wireless, network security, WAN, ShoreTel
- Server/Desktop: Server and blade technologies, desktop specialization, configuration lab
B2B Computer is a single-source provider of technology products, manufacturer-certified services, and its own portfolio of signature services. B2B Computer was recognized by Inc. magazine as one of the Fastest Growing companies in the U.S. in 2009, 2010 and 2011. In the past four consecutive years Crain’s acknowledged B2B Computer as one of the Fastest Growing and Largest Privately Held companies in the Chicago metro area. In addition to its Addison, Ill. headquarters and a technology hub in Davenport, Iowa, B2B Computer’s offices are in Chicago; New York; Beavercreek, Ohio; and San Francisco with distribution points nationwide. For more information on B2B Computer Products’ new Advanced Solutions Group, call 877-222-8857.
Visit B2B Computer Products’ Media Room at: http://www.B2BComp.com/press/index.php
About B2B Computer Products LLC (http://www.B2BComp.com)
B2B Computer Products LLC has been recognized in 2009, 2010 and 2011 by Inc. magazine as one of the Fastest Growing businesses of its type in the U.S.; in the past four consecutive years Crain’s acknowledged B2B Computer as the 14th Fastest Growing and one of the Largest Privately Held companies in the Chicago area. B2B Computer is a single-source provider of technology products, manufacturer-certified services, and its own portfolio of signature services. As a national business-to-business reseller of computer hardware and software representing hundreds of manufacturers – B2B Computer guarantees a best practice combination of competitively priced customized products and expert services. In addition to its Addison, Ill. headquarters and a technology hub in Davenport, Iowa, B2B Computer’s offices are in Chicago; New York; Beavercreek, Ohio; and San Francisco with multiple distribution points nationwide. To contact B2B Computer, call 1-877-222-8857 or visit http://www.B2BComp.com.
B2B Computer Products and b2bcomp.com are trademarks of B2B Computer Products LLC. All other company and product names may be trademarks of respective companies with which they are associated.