MSPexcellence Identifies Cloud Solutions Success Formula

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New market research examines the strategies used and services deployed by the most successful cloud solutions providers.


The only winning strategy for the IT Service Provider is to understand the formula for success in a cloud-centric world and use that formula to acquire new customers and retain existing ones.

MSPexcellence today announced a new market research initiative to examine the services offered and the strategies used by successful Cloud Solutions Providers (CSPs). The study includes both qualitative and quantitative research methods for investigating the technologies and business practices employed by IT Service Providers as they establish and grow a profitable recurring revenue business based on the cloud. The objective of the survey is to answer the following questions:

  •     What is the profile of a successful Cloud Solutions Provider?
  •     What are the key technologies they have selected for their service portfolio?
  •     What services are provided before, during and after service deployment?
  •     What is the mix of project services and ongoing support services they offer?
  •     What is the average revenue and margin realized from a customer engagement?
  •     How do CSPs generate monthly recurring revenue (MRR) like their MSP counterparts?

The qualitative research includes a strategic analysis of the top CSPs to determine the technologies used, solutions offered and services delivered to their customers. This analysis will reveal the success formula for a successful cloud solutions business as defined by leading edge providers.
The quantitative research is based on a survey polling thousands of IT Service Providers asking them to identify the chargeable services they offer as either one-time professional services or as ongoing managed services to support the delivery of IT solutions. This analysis will identify trends in pricing, margin performance and service mix among a broad community and cross section of providers.

“The incoming tide of cloud services is an undeniable force that is redefining the way IT is delivered to all categories of business and institutional buyers”, said Dave Zwicker, Partner and Co-Founder of MSPexcellence. “The only winning strategy for the IT Service Provider is to understand the formula for success in a cloud-centric world and use that formula to acquire new customers and retain existing ones.”

The research study will be conducted over the next several weeks with interim status reports delivered through a series of free executive briefing sessions open to all participants in the survey. The survey is comprised of 12 questions with instant feedback provided at the end of the survey. Also provided upon completion of the survey is a link to register for one or more of the executive briefing sessions.

To participate in the survey click here.

About MSPexcellence
MSPexcellence is a provider of business building strategies, tools and services for managed service providers and their technology suppliers. The company was founded by Todd Hussey and Dave Zwicker who bring unparalleled industry experience to the MSP and CSP business services landscape in the form of technology messaging and positioning, pricing and packaging strategies, go-to-market planning, content-driven lead generation programs, effective sales staffing and management of the sales process. This experience is embodied in the industry’s most complete compilation of MSP/CSP best practices, the Cloud Solutions Provider Program. More information about MSPexcellence is available at or follow @MSPexcellence on Twitter.

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Dave Zwicker
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