San Diego, CA (PRWEB) July 16, 2012
Micah Solomon – Keynote speaker, customer service, social media and customer experience consultant., and bestselling business author of the newly-published High-Tech, High-Touch Customer Service – will share his techniques and secrets for building true customer loyalty and improved customer relations in hospitality when he gives the keynote address for the Meineke Dealers Association Convention September 30-October 2, 2012 in New Orleans, LA.,
Attendees at Meineke Dealers Association annual convention will hear a keynote speech by Micah Solomon, the customer service keynote speaker, author, and expert whom The Financial Post calls the “New Guru of Customer Service Excellence,” learning his bottom-line friendly strategies for improving customer service and building customer loyalty by transforming everyday transactions into collaborative interactions. Solomon draws his hands-on lessons from a variety of industry – from The Ritz-Carlton to Apple Computer to Operation Smile to Google – including many lessons drawn from his own business-building background. Solomon’s unusually visual and memorable presenting style as a keynote speaker will provide attendees with ways to strengthen their bond with the customers they are serving.
“Attendees at the Meineke Dealers Association annual convention know the importance of customer service as a true differentiator in our industry. The man who has truly written the book on creating great, loyalty-building, profitable customer relations is Micah Solomon, and we’re delighted to be able to engage him as our keynote speaker,” says Chris Schmitz, Chairman of the Board of the Meineke Dealers Association.
Micah Solomon is the author of the newly published (Summer 2012) American Management Association business title High-Tech, High-Touch Customer Service—the second of the two business bestsellers he has authored. He is a sought-after business keynote speaker and customer service, hospitality, social media, and customer experience consultant. He specializes in creating exceptional customer service while keeping an unblinking eye on bottom line results–in automotive, hospitality, B2B, the healthcare industry, communications, banking, financial services, and many other industries.
Micah Solomon’s techniques and achievements in customer service and entrepreneurship have been featured in Fast Company, Forbes.com, Seth Godin’s worldwide bestseller Purple Cow, Retail Customer Experience, Portfolio.com, Bloomberg BusinessWeek, Information Week, Washington Post, Inc. Magazine, Entrepreneur, The Boston Globe, Los Angeles Times, and other media outlets. He appears and speaks on the ABC, NBC, and FOX television networks and on Wall Street Journal Radio, is a sought-after business keynote speaker and consultant to corporations and professional organizations.
About The Meineke Dealers Association Convention
The Meineke Dealers Convention is being held at the Hyatt Regency in New Orleans, Louisiana, Sunday, September 30 – Tuesday, October 2, 2012. If you are a supplier to the automotive repair market and are interested in possibly exhibiting at the MDA Convention, please contact the MDA Office as shown below.
About The Meineke Dealers Association:
The Meineke Dealers Association is an independent association representing the over 900 Meineke dealers throughout the United States and Canada. The association office can be reached at: Meineke Dealers Association, PO Box 501448,San Diego, CA 92150-1448, Office Phone: 619-519-7694, or mdaoffice(at)meinekedealers(dot)com.
About Micah Solomon
Micah Solomon is a business keynote speaker, customer service speaker and customer loyalty consultant, company culture guru, hospitality expert, entrepreneur, business leader and #1 bestselling author. He has been named by The Financial Post a “New Guru of Customer Service Excellence.” He specializes in creating exceptional customer experiences while keeping an unblinking eye on bottom line results–in automotive, hospitality, B2B, the healthcare industry, communications, banking, financial services, and many other industries. He built his company, Oasis Disc Manufacturing, from a one-man basement operation into a market leader in the independent entertainment field—a story well known to readers of Fast Company, Success Magazine, Inc. Magazine, Seth Godin’s marketing bestseller Purple Cow, The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have appeared. Micah has also been featured in Forbes.com, Retail Customer Experience, Portfolio.com, Bloomberg BusinessWeek, Information Week, Washington Post, Entrepreneur, The Boston Globe, Los Angeles Times, and other media outlets. He appears and speaks on on the ABC, NBC, and FOX television networks and on Wall Street Journal Radio, is a sought-after business keynote speaker and consultant to corporations and professional organizations.
He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance. Solomon offers information and free resources at http://www.micahsolomon.com and is the founder and “Dean” of the online resource, “College of the Customer.”
For more information:
Micah Solomon, micah(at)micahsolomon(dot)com http://www.micahsolomon.com or (484)343-5881(cell), with special thanks to Blanche Powell, Powell Kohne Associates
For more information about the Meineke Dealers Association or the upcoming Meineke Dealers Association Convention: 619-519-7694, or mdaoffice(at)meinekedealers(dot)com