Language Access Network Solution Drives Compliance for Joint Commission Patient Centered Care Directives and Other Important Healthcare Regulations

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MARTTI Platform Increases Overall Satisfaction While Decreasing Risk and Improving Financial Performance

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“This is one of these rare circumstances where government regulations or requirements actually benefit the patient and the provider at the same time,” says Dr. Bruce Hensel, LAN’s Chief Medical Officer

Effective July 2, 2012, The Joint Commission began enforcement of its patient centered care directives. Non-compliance with these directives could result in a citation requiring a plan of correction, or if a surveyor review reveals a patient safety concern (i.e. an imminent jeopardy situation), then hospital’s ability to be accredited would be at risk and be referred to the local state regulatory agency. This could in turn result in the Hospital’s exclusion in the Medicare program in an extreme case. The standards, some of which were developed in 2009 and put into effect in 2010, are designed to improve the safety and quality of care for all patients and encourage hospitals to adopt practices enhancing communication and leading to greater patient satisfaction.

Fulfilling this compliance is LAN or Language Access Network, a service ensuring everyone, regardless of the language they speak, is understood in a hospital setting. Designed with hospitals in mind, Language Access Network offers language solutions that work immediately and are fully compliant. With Martti (My Accessible Real Time Trusted Interpreter), hospitals are ensured not only compliance with Joint Commission accreditation, but also compliance with HIPAA, Office of Minority Health, Title VI and ADA.
“Martti really is our lifesaver,” says Tracy Young, Language Access Services Coordinator at Barton University. “If it’s 3 in the morning and your interpreter is stuck in a snowstorm, you can use the system so there’s no delay in care. This saves time, frustration and indeed, lives.”

“Clear and trusted communication is fundamental to every patient encounter,” adds James Edwards, LAN’s CEO. “We have helped hospitals nationwide successfully resolve these communication gaps and build compliant and cost effective language service programs.”
According to the Commission, effective communication is “no longer considered to be simply a patient’s right… it is now accepted as an essential component of quality care and patient safety.” In fact, studies show that incorporating the concepts of cultural competence and patient- and family-centeredness into the care process can actually increase patient satisfaction and adherence with treatment.
“This is one of these rare circumstances where government regulations or requirements actually benefit the patient and the provider at the same time,” says Dr. Bruce Hensel, LAN’s Chief Medical Officer. “The bottom line is that the old forms of interpretation, such as the use of family members or unqualified staff, caused as many problems as they solved. Video interpretation can increase revenue, reduce risk, and save lives.”

About Language Access Network, LLC.
Language Access Network, LLC (“LAN”) is the leader in trusted healthcare communications. LAN provides video remote interpretation (VRI) services to hospitals and other medical venues nationwide. As a result of LAN being physician owned and solely focused on healthcare, the Company has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to our client hospitals. Targeted towards Limited English Proficient and Deaf and Hard-of-Hearing patient populations, LAN provides its rapidly growing client base (currently over 200 medical facilities nationwide) with 24/7/365 access to the highest quality & trained interpreters available via our centralized video language centers. The Company provides clients with real-time video and audio interpretation capabilities in over 200+ languages that help clients improve operations, enhance financial performance and build trust relationships through clear communication.

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Andrew Panos
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