Residents of Park Springs, Atlanta's Premier CCRC, Express 92% Overall Satisfaction in Recent 2012 Survey

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Park Springs, Atlanta's premier CCRC, recently received a 92% Overall Community Average Satisfaction Score from a great majority of its surveyed members. Not surprisingly, 95% of respondents indicated that they would highly recommend Park Springs to friends or relatives as a place to live.

Park Springs, Atlanta's premier CCRC

The people are friendly, and the atmosphere makes for a very comfortable community. I really feel cared for both by the members and by the staff and administration. I feel safe here –and this gives peace of mind to my children.

When asked what he liked most about living at Park Springs, Atlanta’s premier Continuing Care Retirement Community (CCRC), one member wrote: “The people are friendly, and the atmosphere makes for a very comfortable community. I really feel cared for both by the members and by the staff and administration. I feel safe here –and this gives peace of mind to my children.”

Based on the 434 responses received on Park Springs’ annual Community Satisfaction Survey conducted by Decision Insight, Inc. (out of the 492 residents surveyed), a great majority of the members share this sense of comfort and security, which in turn resulted in a 92% Overall Community Average Satisfaction Score for Park Springs.

“It is especially a great compliment to our staff to receive these results,” notes Michael Heselbarth, Executive Director of Park Springs. “This 92% measure accounts for satisfaction ratings on all aspects of life at Park Springs, including our Urgent Response Services, Residential Health Services, and our Health Center.”

When asked “on an overall basis” how satisfied they were with living at Park Springs, approximately 90% of the respondents indicated they were “mostly” or “completely” satisfied, and almost all respondents (95%) indicated that they would likely recommend Park Springs to a friend or relative as a place to live.

Many members added comments to the survey to further express their delight about living at Park Springs, such as, “I love the beauty of the setting in which we live and the feeling of being in your own home,” and “ I enjoy the wealth of programs offered throughout the year, as well as the wellness center.”

Andy Isakson, Managing Partner of Isakson Living, the developer of Park Springs, recognizes that the results of this survey will continue to help Park Springs exceed its members’ expectations. “We are confident that in areas including amenities, governance and customer service, Park Springs far outpaces the competition. We designed Park Springs to create satisfaction on many levels!

“Personally I believe that this score is also tied to our ability to offer medical practices and clinics that link health care with wellness programs. More individual control, better health and better lifestyles are what our members expect – and what we deliver at Park Springs.”

ABOUT PARK SPRINGS:

Park Springs (completed in 2007), a 54-acre campus style Continuing Care Retirement Community (CCRC) surrounded by Stone Mountain Park, is a vibrant community of active adults 62 and above who live in spacious private homes and enjoy a club-inspired lifestyle. Park Springs includes 398 Independent Living Units; Health Center with 24 SN beds, 12 Dementia beds and 28 AL suites; Clubhouse with variety of dining options and common areas; and Fitness Center with lap pool, therapy pool and exercise room. Members live in a detached single-family home, cottage home or condominium-style villa. The community provides food and beverage services in diverse settings and many social, educational and enrichment opportunities.

Residential options offering a higher level of services and care are also available on campus. These include home health, assisted living suites, memory care or our Medicare-certified skilled nursing and rehabilitation center within Cobblestone at Park Springs. As situations change, Members can move into the type of home or environment that best meets their needs.

http://www.parksprings.com

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Louise Plonowski
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