The availability of CTI library simplifies integration to Q-Suite's call center ACD and accelerates application development in Asterisk telephony.
Fredericton, NB (PRWEB) July 19, 2012
Indosoft Inc., developers of Q-Suite, the industry leading all-in-one call center software and unified communications for Asterisk, announces the release of playback API (Application Program Interface) for recordings. This enhancement to Q-Suite CTI library for Asterisk, allows developers using its .NET and socket API to build functionality into agent console applications that playback recordings on demand during customer interaction.
Organizations using Asterisk for their telephony platform can build agent consoles and applications to leverage the power of Q-Suite ACD and Dialler engine using its CTI library. Q-Suite API provides developers with access to its rich CTI (computer telephony integration) library functions for telephony and call center functionality. The new additions to Q-Suite CTI library provides a number of benefits such as the ability of a console application to playback a recording file as a part of a 3-way call with a customer, or transfer a call to a specific audio recording on a blind transfer.
CTI interface options are available to developers for delivering a variety of business and data applications using Q-Suite’s rich API Library. Business verticals can now incorporate Q-Suite ACD and Asterisk to deliver rich and sophisticated ACD and telephony functionality. These options are also open to larger contact center operations requiring special integration to backend processes. The .NET, socket and Web services API interface for the CTI library allows developers to fully integrate to an Asterisk based ACD and Dialler platform with superior tools to setup call-flow, IVR and scripting. This significantly reduces the development time to build powerful ACD and dialler driven applications based on Asterisk.
“Asterisk, the next generation open source telephone switch, is continuing to gain market share and acceptance by offering tremendous advantage in both features and cost for over its PBX peers. As a powerful enterprise grade ACD and Dialer software that has been built ground up to leverage the power of Asterisk, Q-Suite offers unparalleled scalable call center ACD features out of the box. The availability of Q-Suite CTI library with .NET, Socket and Web Services API allows call center application developers to implement CTI integration to this power contact center platform,” said James Terhune, Chief Technology Officer at Indosoft. “This additional enhancement allows development of console application for contact center agents to playback recordings during customer interaction.”
About Indosoft Inc.
Indosoft Inc. is a global provider of unified communication systems for Asterisk. Q-Suite, its flagship contact center and unified communications software has been installed around the world for over ten years. It also licenses its ACD for Asterisk with .NET, Socket and XML libraries to enterprises planning to incorporate Asterisk IP telephony within their product. Q-Suite is a cost-effective call center software, available to Indosoft technology partners, offering private label Asterisk call center solutions.