Responsys Selects Confio Ignite for Oracle Database Performance Management

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Confio's Ignite software helps Responsys improve efficiency.

Today Confio Software announced that Responsys, Inc. (Nasdaq:MKTG), a leading provider of email and cross-channel marketing solutions, selected Confio’s Ignite for Oracle database performance management software to improve its speed-to-resolution of database issues that could cause unwanted impact to their customers. In one specific case, the Responsys support team was able to easily identify a database bottleneck without the aid of a database administrator (DBA), dramatically improving the response time for the application users.

Like many enterprises using Oracle databases, Responsys determined that conventional performance management tools were not usable and accessible by many groups needing this type of information, particularly non-DBAs. As a result Responsys’ DBAs were under pressure to diagnose and resolve every performance concern that a customer had. This was a considerable time and talent resource drain on the DBAs.

“After implementing Ignite we were not just able to pinpoint and fix a particularly complex issue with database performance, but Ignite is also so simple and elegant to use that we are now able to have our less experienced resources identify potential issues and prevent them from happening,” said Clement Sciammas, vice president of production software operations for Responsys. “Ignite saved us significant DBA resources, and more importantly, it provided us with better collaboration among all our groups.”

After the success of the first Ignite implementation, Responsys went on to deploy Ignite for Oracle across the entire company.

“Responsys’ approach to giving developers and architects access to performance information through Ignite is one that delivers great results,” said Rich Adams, Confio Regional Account Manager. “Ignite puts accessible, easy to use information into the hands of Responsys team members who can best use it. It’s been a great partnership.”

Ignite for Oracle is an award-winning software solution that identifies, analyzes and resolves performance problems affecting applications and users. Unlike other software, Ignite doesn’t just show health metrics; it applies response-time analysis to correlate the most important performance data to build a complete picture of the database performance for the DBA, developer and DBA manager.

For more information about Confio's solutions for DBAs, please visit

About Confio Software
Confio Software develops database performance solution for DBAs, IT managers, and database developers, for both physical and virtual server environments. Confio’s flagship product, Ignite, helps eliminate bottlenecks, speed problem resolution, and reduce the cost of operations for SQL Server, Oracle, DB2 and Sybase databases and VMware servers. Since the company’s founding in 2002, Confio products are developed and supported from the Boulder, CO headquarters. For more information visit

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Claire Mylott
Four Corners Communications
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