Call recording is absolutely essential for any business. It’s a powerful tool for training employees and preventing fraud.
Milwaukee, WI (PRWEB) July 18, 2012
Telcom & Data, a leader in business telecommunications, is proud to introduce Trisys Replay call recording system. The system includes a server and accompanying software. The device allows businesses to simply and affordably record phone conversations in high quality digital sound. Firms record phone calls for quality assurance, dispute resolution, and fraud protection.
To regulate quality assurance, businesses can record customer service calls. Correspondingly, a business can use the recorded calls to train its staff by correcting mistakes and identifying positive exchanges. Firms also use call recording for dispute resolution. For example, if a customer says they were quoted the wrong price, the accused business can simply check their phone records to verify the allegation. In turn, a business can ensure its suppliers keep verbal agreements. Firms also use call recording to verify fraudulent calls are not being made from their business. Phone system hackers can make illegitimate calls to locations all over the world if a business is not monitoring their phone calls closely.
There are five versions of Trisys call recording hardware to meet the unique needs of different phone system arrangements. Replay T1 records voice activity over T1 PRI trunks. Replay ST is used for analog and digital phone systems. Replay ATS is used for connecting to analog ports. Replay SIP is used to record voice activity in a SIP-based IP PBX environment. Replay RTP is a station side recording solution for IP phone systems.
When Ricardo Trinidad, President of Telcom & Data, was asked about the importance of call recording, he said, “Call recording is absolutely essential for any business. It’s a powerful tool for training employees and preventing fraud.”
For more information about Trisys Replay call recording systems, visit Telcom & Data’s website or call 1-800-335-0229.
ABOUT Telcom & Data: Since 1996 Telcom & Data has been providing thousands of telecommunication solutions to organizations around the world to measurably improve communications. The company is a leader in call recording and call accounting solutions. Telcom & Data maintains a network of over 1500 technicians with locations in Chicago, Milwaukee, and Miami.
ABOUT Trisys: Since 1984, Trisys has delivered cost-effective call accounting and call recording solutions to address compliance, call center performance, security and remote workforce supervision. They help management improve customer service, employee productivity, and ultimately - the "bottom line". Their products are in use at over 30,000 facilities, ranging from “mom-and-pop” to Fortune 100 companies.