OpenSpan Reports Record Results for Q2 2012

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Results underscore continuing trend toward optimizing investments in people and technology to deliver unprecedented business impact in customer service-centric organizations

Software license revenue doubled in Q2 2012...

OpenSpan, Inc., a provider of innovative user process analytics, optimization and automation solutions, today announced its third consecutive quarter of record-breaking success across all aspects of the business. Software license revenue doubled compared to Q2 2011, with more new customers choosing OpenSpan Desktop Analytics and Desktop Automation in Q2 2012 than in any previous period in the company’s history. As a result, the company booked a new high in quarterly cash flow. OpenSpan also set new records for revenue and net income for the preceding 12 months.

OpenSpan attributes its growth to demonstrable in-year return on investment for its customers in high-volume call center, retail and back-office environments, where operational efficiency, revenue generation, risk and compliance management, and enhanced customer experiences have a significant impact on the bottom line. Customers routinely complete initial OpenSpan solution implementations in less than one calendar quarter, a time-to-deployment advantage that contributes to OpenSpan’s on-going success, according to CEO Eric Musser. “Our assessments show that our customers achieve an average 21 percent improvement in productivity in year one, and we’ve estimated that OpenSpan technology saved these organizations at least $1.6 billion last year alone. Our success is simply a reflection of our customers’ success,” Musser said. “When you combine agile development with an iterative, continuous process improvement approach to worker optimization, the impact is dramatic and near immediate.”

The majority of OpenSpan’s new customers in Q2 were in the financial industry, including retail banking, wealth management and insurance. A significant percentage were international telecommunications organizations, among other industries. Additionally, OpenSpan's existing customer base continued to expand their deployments to more users and deliver on new initiatives. Common organizational goals for OpenSpan solutions include reducing cost-to-serve, maximizing revenue generation and increasing customer loyalty.

About OpenSpan
OpenSpan provides technology that improves, accelerates and measures software- and data-driven work on the desktop, driving performance in front-office, retail and back-office environments. Desktop Analytics™ software captures all desktop activity to measure worker performance and work outcomes. Organizations then use OpenSpan’s Desktop Automation™ tool for building and implementing user process improvement or process automation solutions across enterprise applications. OpenSpan solutions require no changes to IT architecture or mission-critical applications, providing rapid development and deployment, agile response to changing business needs, and continuous, iterative improvement. OpenSpan customers include Global 2000 organizations in financial services, insurance and telecom, among other industries. Customers report exponential ROI through increased productivity, improved efficiency and enhanced customer experience. The privately held company is based in Atlanta, GA. For information, visit

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Laura Tanner
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