Over the last 3 years, we have used the valuable feedback from our customers to improve the overall customer experience and the results have been great for both Surety1 and its customers.
Sacramento, CA (PRWEB) July 23, 2012
Surety Solutions Insurance Services, Inc. (Surety1) Net Promoter Score hits an all time high of 52 in June of 2012. The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. World class companies have a NPS of 40 or higher. Net Promoter programs are not traditional customer satisfaction programs, and simply measuring your NPS does not lead to success. Companies must follow an associated discipline to actually drive improvements in customer service.
To improve the NPS, a company must have leadership commitment, and the right business processes in place to deliver real-time information to employees, so they can act on customer feedback and achieve results.
An NPS of 52 is a testament to the high level of customer service provided by Surety1. Every person that completes an application on Surety1's website is prompted to complete a short survey. Surety1 uses the customer feedback to practice the concept of constant improvement. John page, President of Surety1 states: "Our first NPS came in at negative 6 which means we were far from a world class company. Over the last 2 years, we have used the valuable feedback from our customers to improve the overall customer experience and the results have been great for both Surety1 and its customers." Surety1 will continue to use the feedback of its customers to improve customer service.
Surety Solutions Insurance Services, Inc. (Surety1) is an independent insurance agency based in Rancho Cordova, California and licensed in all fifty states. Surety1 specializes in the placement of surety bonds and other specialty insurance products.
For more information contact Surety Solutions through its website, http://www.surety1.com, by calling 877-654-2327, or by e-mailing info(at)surety1.com.