Strategic BCP Authors Business Continuity Management Playbook on Customer Satisfaction

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Innovator of ResilienceONE® software offers 5 steps for BCM professionals to evaluate their role within an organization

Strategic BCP, innovator of ResilienceONE BCM software
Don’t let past organizational practices or experiences dictate or limit your BCM success.

Strategic BCP, Inc., business continuity management (BCM) specialists and creators of cloud-based ResilienceONE® BCM software, today announced the availability of an insightful report, “Five Steps to BCM Customer Satisfaction”.

This BCM Professional’s Playbook delivers guidelines on how to leverage basic BCM processes into opportunities to raise the profile and perceived value of business continuity in the eyes of the key “customers” within an organization.

From this document, BCM professionals can glean actionable tips for turning reluctant participants into appreciative partners:

  • Creating allies across multiple departments
  • Demonstrating new value in BCM work—even before an emergency occurs
  • Gaining interest and support from strategic decision-makers

They will learn tactics that can be applied in any organization and which have already proven their validity at the highest levels across more than 250 organizations.

The report is free. Download at

More information about ResilienceONE is available at

About Strategic BCP®

Strategic BCP, Inc. represents a team of business continuity specialists who empower organizations of all sizes to build cost-effective, action-based plans that can be implemented immediately in the event of downtime. The company’s BCM software, ResilienceONE®, is a true SaaS (Software-as-a-Service) solution developed by experienced BC professionals, with methodologies built around business-processes and easy-to-use functionality for plan users. It features proprietary algorithms and metrics that automate cumbersome tasks and provide comprehensive insight into an organization’s risk profile. Scalable cost and deployment options are available for customers ranging from small to enterprise-class organizations. Strategic BCP, Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework. For more information, visit

Media Contact:

Jim Tagliaferri
TME Communications for Strategic BCP

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Jim Tagliaferri
TME for Strategic BCP
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