Santa Monica, CA (PRWEB) July 23, 2012
Interactive Voice Response (IVR) technology empowers businesses of any size to create professional sounding virtual receptionist applications, navigable polls and surveys, and assortment of other applications that utilize user input to route calls and collect data. Enterprise level hosted IVR's require not only scalability, but instant adaptability and instant access to data. IVR phone tree applications must provide real-time interaction, accountability, and even text-to-speech caller personalization.
CallFire, an SMS gateways and voice telephony provider, has combed through their more than 50 thousand customers to generate an IVR best practice weekly webinar series. The series will demonstrate how to build scalable and dynamic phone tree applications to serve organizations of any size. Register for the webinar here.
In today’s fast-moving political landscape, a campaign manager needs to instantly get poll results from several million voters. A national corporation needs to rapidly collect incoming information from customer satisfaction surveys. Another corporation needs immediate access to legally-binding recorded liability releases from its delivery drivers. IVR applications need to be instantly scalable and provide immediate access to data.
CallFires’s Senior IVR Designer, Bill Hughers will demonstrate how to use CallFire XML to greet customers with a virtual receptionist, ask questions, collect responses, exchange information with your servers and databases, and intelligently route calls. Bill Hughes has built thousands of IVR solutions for organizations of all sizes.
What attendees will learn:
1. How to build navigable polls and surveys
2. Ways in which personalization, including text-to speech, can optimize data
3. How to configure local phone numbers and toll free numbers to create rich virtual receptionist applications
4. How IVR scripts can adapt to customer’s input
5. How to utilize CallFire XML to create advanced phone tree applications.
CallFire’s IVR platform allows organizations to quickly build phone trees as simple or advanced as needed. CallFire’s text-to-speech functionality can be configured to make highly outbound calls to optimize data. You don’t have to be a web developer to utilize IVR technology. With the easy-to-use IVR designer, just about about anyone can build applications to meet their organization’s needs.
CallFire is a Text and Voice platform that helps businesses reach customers, drive revenue and increase sales. We make telephone messaging simple. CallFire products include Business Text Messaging, Voice Broadcast, Toll Free Numbers, Local Phone Numbers, Call Tracking, IVR, Power Dialing for agents and more. Call analytics enable our 50,000 users to reach customers more often using text marketing, virtual numbers, autodialers and mobile messaging. To learn more about how to Grow your Business, visit http://www.CallFire.com.