Field Asset Services Promotes Executives, Expands Ability to Address Clients’ Broad Mortgage Field Services Needs

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Re-structuring Designed to Help Strengthen Company’s Client and Vendor Partnerships.

Our new structure of having executive vice presidents who are dedicated to clients and vendors helps create a simplified and more streamlined approach for interaction that ultimately will foster stronger partnerships.

Field Asset Services (FAS), the nation’s leading provider of pre-foreclosure, REO and renovation field services to the mortgage servicing industry and residential housing investors, today announced the promotions of two key executives—Karen Glasgow and Paul Carlson—as part of the company’s refreshed approach for effectively addressing a broad range of client and vendor needs.

Glasgow has been promoted to Executive Vice President of Client Support Services from her previous role as Senior Vice President of Marketing and Business Development. Carlson moves from his former role as Executive Vice President of Client Satisfaction to the position of Executive Vice President of Operations. Both executives report directly to FAS’s president and CEO, Dale McPherson.

“Our new structure of having executive vice presidents who are dedicated to clients and vendors helps create a simplified and more streamlined approach for interaction that ultimately will foster stronger partnerships,” said McPherson. “Karen and Paul have a deep understanding for the complexities involved with our industry, and I’m pleased to see them take on larger roles within FAS and continue to expand their level of influence.”

Glasgow joined the FAS team in 2010, and will now lead all client-facing activities for the company. She brings a broad range of expertise to her new role, including experience in residential and commercial mortgage servicing, project management, vendor management, investor and client services, and REO preservation and disposition. Glasgow has held various management positions spanning 30 years in the mortgage servicing industry. Prior to FAS, she served as REO Manager at REDC Default Solutions.

Carlson will lead operations for FAS and oversee the company’s many departments, including Quality Control, Human Resources, Facilities and Vendor Relationship Management. Prior to joining FAS in 2008, he served in management positions at 3M for 18 years working in sales and product and channel marketing.

“FAS’s teams are agile, which gives us the unique ability to scale with our clients’ needs while maintaining each client’s standard of performance,” added McPherson. “The re-structuring of some of our executive roles and responsibilities is a testament to our company’s ability to adapt to an evolving market, and a move that will help position us for continued success as we prepare for a range of new business opportunities in the second half of 2012.”

About Field Asset Services
Field Asset Services (FAS), a subsidiary of FirstService Corporation (NASDAQ: FSRV), is the premier Property Preservation, REO Maintenance and Repair Services company in the United States, servicing more than $10.8 billion in residential assets on behalf of its clients. FAS works with 30 mortgage and asset management clients nationwide, servicing more than 130,000 active properties on a recurring basis. For more information about FAS, please visit

About FirstService
FirstService Corporation (NASDAQ: FSRV) is a global leader in the rapidly growing real estate services sector, providing a variety of services in commercial real estate, residential property management and property services. As one of the largest property managers in the world, FirstService manages more than 2.3 billion square feet of residential and commercial properties through its three industry-leading service platforms: Colliers International, the third largest global player in commercial real estate services; FirstService Residential Management, the largest manager of residential communities in North America; and Property Services, including Field Asset Services, one of America’s largest providers of property preservation and distressed asset management and FS Brands, one of North America’s largest providers of property services through franchise networks.

FirstService generates over US$2.2 billion in annual revenues and has more than 20,000 employees worldwide. More information about FirstService is available at

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Thomas Aitchison
Field Asset Services
(512) 826-6161
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