Service Integration and Management is Key to Multisourcing

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New Report by Sourcing Advisory Services Provides Insight to Multisourcing Service Integration (MSI) Model that Optimizes Sourcing Strategy

This strategic approach to sourcing offers improved cost control and performance management with greater flexibility to adapt to changing business strategies.

Organizations continue to diversify their sourcing portfolio to optimize delivery of service: internal or external. This selective, multisourcing approach requires coordinated service integration to fully realize the expected benefits, according to Multisourcing Service Integration: New Roles, New Rules, New Results, a new report published by Sourcing Advisory Services, a leading advisory firm specializing in the development and execution of sourcing strategies.

Two of the top professional firms in the industry, Sourcing Advisory Services (SAS) and law firm Akin Gump (AG), have structured an end-to-end integrated process and framework to take advantage of all the benefits Multisourcing Service Integration (MSI) can provide to an organization. This strategic approach to sourcing offers improved cost control and performance management with greater flexibility to adapt to changing business strategies. The use of a third-party service provider as an integrator provides many compelling advantages but is not a requirement to implement and benefit from the MSI structure.

The report provides a description of the MSI model as well as an introduction to several of the key elements of the deal structure and frequently asked questions. Included among the topics covered are:

  •     Operating Level Agreement (OLA)
  •     Shared Service Level Agreement (SLA)
  •     Conversion to the MSI Model
  •     MSI Financial Considerations

With key elements derived from the recent state of Texas transaction with Capgemini and Xerox, the SAS/AG team has produced a document structure and procurement process that facilitates the implementation of the MSI structure. For organizations that currently have multiple service providers, SAS/AG offers an Integration Opportunity Assessment. This one-week workshop is designed to assess MSI opportunities through a review of existing agreements and strategy discussions with key decision makers.

“Success in any outsourcing arrangement requires quality people, process, and technology. In most cases where service delivery is underperforming, the problem is not people or technology. It is almost always a lack of process,” said Les Druitt, Partner, SAS. “The MSI structure not only promotes but requires the documentation and adherence to ITIL-based processes. This focus on process, beginning with the construction of the RFP, eliminates potential gaps and overlaps and minimizes the risk profile for all parties, producing a more cost-effective solution.”

The SAS/AG team has conducted MSI seminars in Los Angeles, Dallas, and New York with plans to host another seminar in Houston in August 2012.

About Sourcing Advisory Services

Sourcing Advisory Services (SAS) provides expertise in information technology and business process sourcing, including shared services, outsourcing, insourcing, and offshoring. Our foundation is advisor experience in sourcing strategy, organizational transformation, contract structure, negotiations, financial analysis, and governance. We identify improved service delivery and financial performance opportunities and ensure our clients’ success by building executable strategies and supporting implementation and governance initiatives. Our advisors have successfully delivered key services to commercial and public-sector clients. We have the experience and credibility to work directly with operational staff, and the sourcing strategy expertise and communication skills tuned to executive-level leadership. For more information, please visit

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