Newer alarm system companies have more user-friendly solutions and are more focused on customer service. Older companies simply didn't adapt fast enough to prevent new competition from entering the industry.
Reston, VA (PRWEB) July 30, 2012
Traditionally, the big alarm system companies like ADT were the standard to base all other home security companies off of. These days however, smaller and more nimble home security companies seem to be taking over. Technology moves fast and large companies typically don't. Conversely, smaller, newer, and hungrier companies tend to move fast. They push industry technology along at mind-numbing speeds and leave the competitors wondering what happened.
AlarmSystemReport.com's alarm system experts have secretly audited all of the top alarm system companies and has found that the more tech savvy companies are offering better technology and better customer service at similar prices to the less tech-savvy companies. This was done by having different groups of security experts order services from the various home security companies. These security experts took the role of the "secret shopper" and went to work on rating the best home security alarm companies.
What The “Secret Shoppers” Analyzed
The security experts looked for features such as cellular monitoring, DIY installation, and 24 hour monitoring. Once the systems were in place, they rated both the technology as well as the customer service. Before starting the audit, many of the security experts thought that the industry leaders would be the household names we all have come to know. However, the study produced some interesting results.
Familiar names in the industry continued to do well in customer service and reliability. Nevertheless, these companies fell flat when it came to new technologies. AlarmSystemReport.com's studies found that these companies offered inferior technology at the same price point as other companies were offering newer technology for. For instance, FrontPoint Security offers cellular monitoring, web remote access, and mobile apps for around the same monthly fee as ADT charges for their broadband monitoring packages.
Other companies such as Protect America and SafeMart Security had better DIY systems than older companies. While AlarmSystemReport.com found that established alarm system companies had better customer service ratings than SafeMart and Protect America, they found that this didn't necessarily make up for the lack of a good DIY model for consumers to make use of.
New technology should be advanced enough to do everything the customer wants and simple enough that a DIY'er can hook it up himself. The older companies have neglected to create these types of alarms and have suffered for it.