(PRWEB UK) 29 July 2012
Train operating company First Capital Connect (FCC) has urged customers to plan their travel movements carefully during the London 2012 Olympics Games.
Passengers have been encouraged to visit firstcapitalconnect.co.uk to find out when the trains to London will be at their busiest and to avoid hotspot stations identified at Transport for London’s website getaheadofthegames.com.
The London 2012 Spectator Journey Planner travel.london2012.com has also been highlighted as a valuable resource and customers have been advised to use their common sense throughout the duration of the Games – to avoid long delays.
Warnings come in spite of FCC’s efforts to keep transport throughout London running as smooth as possible. The company is adding 760,000 extra seats to its train service during the Olympics, but has warned this might not be enough.
FCC Customer Service Director Keith Jipps said:
“We have worked hard to keep our customers moving during the London 2012 Olympic Games by adding 760,000 extra seats across the period through longer trains and additional services, many of them late at night.
“However, there will be times when passengers may have to queue; indeed they may not be able to get on board their first choice of train. Please think about taking a slower stopping service and plan ahead to avoid the busiest times if possible.”
Customers have been advised to avoid London Bridge where possible – especially when interchanging with the Tube – and to take a different route if necessary. For example, FCC passengers should think about getting off at Blackfriars which is just a 16 minute walk away or (if they’re not interchanging with the Tube), City Thameslink.
Moreover, customers will not be able to board an FCC train at London Bridge between 6pm and 1-pm on Monday 30th July, as platforms 1-6 will be exit only. They should instead make their way to Blackfriars.
Finally, customers who need travel assistance on the FCC network or any other National Rail services, should book at least 24 hours in advance, by calling the dedicated National Rail Games Travel Contact Centre on 08446932899 (8am-8pm) or by emailing atosonline(at)atosorigin(dot)com. The usual FCC Freephone number 0800 058 2844 can also be used.