Dallas, Texas (PRWEB) July 31, 2012
The US$20 billion healthcare IT outsourcing (ITO) market nearly doubled its cumulative contract value in 2011 compared to 2009. Additionally, the number of transactions grew by more than 35 percent annually in the last three years. IT Application Outsourcing (AO) in the Healthcare Payer Industry – Annual Report 2012, published by Everest Group, an advisory and research firm on global services, examines the factors driving the increased outsourcing activity in the healthcare vertical, including significant trends in the AO market.
“Outsourcing in the healthcare vertical has witnessed remarkable growth much of which is attributed to regulatory reform, increased customer centricity and focus on efficiency,” said Jimit Arora, Vice President, Everest Group. “To respond to growing market demand, service providers are investing in delivery capabilities, particularly for domain-centric IT application outsourcing.”
The annual report reveals the following key trends:
Five key themes are fuelling IT services demand in the U.S. healthcare payer market:
“Healthcare payers need to develop a technology strategy to realign IT with the evolving healthcare ecosystem, identify strategic partners to assist in that journey, and leverage optimal delivery locations,” said Arora. “Service providers need to invest in domain expertise across people, processes and technology if they want to grow and stay ahead of competition.”
The annual report is part of Everest Group’s new Healthcare Outsourcing research program launched in response to the market need for fact-based insights specific to sub-segments of healthcare – payers, providers and life sciences. A companion piece, IT Applications Outsourcing (AO) in the Healthcare Payer Industry – Service Provider Landscape, provides a comprehensive assessment and maps service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix.
The Service Provider Landscape analyzes more than 15 AO service providers, eight of which are mapped on the PEAK Matrix. The Leaders include Accenture, Cognizant and IBM; Major Contenders include CGI, Dell Services, Infosys and TCS; and Emerging Players include Mphasis. Other aspiring service providers in the payer AO space include Fujitsu, HCL, Hexaware and Mahindra Satyam. These service providers currently have limited experience with large-sized payer AO contracts but are gradually building their strength in this field.
For more information on the reports, IT Application Outsourcing (AO) in the Healthcare Payer Industry – Annual Report 2012 and IT Applications Outsourcing (AO) in the Healthcare Payer Industry – Service Provider Landscape, or inquire about other research services, please visit research.everestgrp.com, email info(at)everestgrp.com or call +1-214-451-3110.
About Everest Group
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations and private equity firms, in six continents across all industry categories. For more information, please visit http://www.everestgrp.com and research.everestgrp.com.