USA Based Call Center Recruits Seasoned Executive to Ramp Growth and Enhance Service Offerings

Share Article

John Dubay, a results-oriented, international management professional with extensive experience in client services, account management and BPO outsource organizations worldwide, takes charge of call center operations for Sound Telecom, a leading nationwide provider of telephone answering, call center and unified communication services.

John Dubay Director of Operations Sound Telecom 24 Hour Telephone Answering Service, Inbound and Outbound Call Center, Unified Communications and Virtual PBX, Business Voicemail Solutions, Telemarketing, Appointment Scheduling Services, Bilingual Calls

John Dubay Director of Operations Sound Telecom

John’s management style and extensive international call center experience will help us reach our aggressive 5 and 10-year growth plans.

Sound Telecom, a leading nationwide provider of telephone answering, call center and unified communication services, today announced the appointment of John Dubay as Director of Operations.

“We are very excited to have John Dubay join our operations team in Spokane, Washington,” said Brian Gabriel, Sound Telecom’s COO. “Mr. Dubay has years of experience and a proven track record of developing process improvement to deliver world-class customer service.” As Director of Operations, John Dubay will be responsible for managing the day-to-day operations of Sound Telecom’s multiple service delivery centers. Mr. Dubay has vast experience in managing, developing, fostering, maintaining and growing complex, enterprise-level client relationships. “We are thrilled to have John on board with us,” states president and founder of Sound Telecom Michael LaBaw. “John’s management style and extensive international call center experience will help us reach our aggressive 5 and 10-year growth plans.”

John brings to Sound Telecom 20-plus years of experience in client services, account management and operations management with outsourced BPO and customer service organizations worldwide. His consistent management and ability to deliver client-specific operational metrics will add value to both Sound Telecom and its diverse client base.

About Sound Telecom

Sound Telecom is a leading provider of 24 hour Telephone Answering, Call Center and Unified Communication Services, headquartered in Seattle professionally serving thousands of customers throughout the United States and Canada with USA based agents. The twenty-five year old company has offices in Seattle and Spokane, Washington and Denver, Colorado.

Contact Information

Michael L. LaBaw, President
Sound Telecom
800-577-1550

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Michael LaBaw
Visit website