John’s management style and extensive international call center experience will help us reach our aggressive 5 and 10-year growth plans.
(PRWEB) July 31, 2012
“We are very excited to have John Dubay join our operations team in Spokane, Washington,” said Brian Gabriel, Sound Telecom’s COO. “Mr. Dubay has years of experience and a proven track record of developing process improvement to deliver world-class customer service.” As Director of Operations, John Dubay will be responsible for managing the day-to-day operations of Sound Telecom’s multiple service delivery centers. Mr. Dubay has vast experience in managing, developing, fostering, maintaining and growing complex, enterprise-level client relationships. “We are thrilled to have John on board with us,” states president and founder of Sound Telecom Michael LaBaw. “John’s management style and extensive international call center experience will help us reach our aggressive 5 and 10-year growth plans.”
John brings to Sound Telecom 20-plus years of experience in client services, account management and operations management with outsourced BPO and customer service organizations worldwide. His consistent management and ability to deliver client-specific operational metrics will add value to both Sound Telecom and its diverse client base.
About Sound Telecom
Sound Telecom is a leading provider of 24 hour Telephone Answering, Call Center and Unified Communication Services, headquartered in Seattle professionally serving thousands of customers throughout the United States and Canada with USA based agents. The twenty-five year old company has offices in Seattle and Spokane, Washington and Denver, Colorado.
Michael L. LaBaw, President