Live Chat Usage Becoming a Popular Method of Communication on GateCrafters.com

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Live Chat, a short form written method of communication, is becoming a heavier used medium on GateCrafters.com website for information on driveway gates and gate openers.

Live chat feedback

Live chat feedback

...we can integrate a link to a picture, a video and other dynamic interactions to further explain the words we are expressing...

Driveway gates and gate openers are topics few are naturally well versed in. Customers tend to seek out experts in these high dollars purchases prior to making a decision. Quite often GateCrafters.com is one of the experts that are consulted. Technology however continues to evolve the method in which customers access their information.

With the advent of text messaging and short message writing in mediums such as Facebook and Twitter, GateCrafters.com has seen a dramatic increase in the number of users of their Live Chat service. Live Chat is an informal chat function in which a customer can type questions to and get live responses through the website.

Matthew Raab, GateCrafters.com’s Vice President, says, “I have always felt that this is a natural way to bring together customer questions and information that is available, especially for complex topics such as gate opener installation. The old saying is a picture speaks a thousand words. In this realm having a conversation in which we can integrate a link to a picture, a video and other dynamic interactions to further explain the words we are expressing back and forth has immeasurable value.”

Multiple generations have now found their way onto websites such as Twitter and Facebook, and have been utilizing the web to type messages. Many industry experts agree that the generational gap that once separated the younger consumer, more prone to web based interaction, and the older consumer is vanishing because of these daily usage website.

According to GateCrafters.com they plan on using this increasing frequency of web based interactions to create more videos and product interaction applications to better articulate the support and product guidance they provide.

For additional information about the Live Chat service visit http://www.gatecrafters.com.

About GateCrafters.com.

GateCrafters.com is a driveway gate manufacturer and retailer of driveway gates and gate access and automation devices. GateCrafters.com is a member of Web Direct Brands, Inc. Web Direct Brands, Inc is comprised of a number of companies with the same customer service and management principles.

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