We are proud of the cutting-edge, proficient work we do here, and our detailed training programs help us consistently achieve our objectives for the people and the industry we serve
Palm Harbor, Fla. (PRWEB) July 31, 2012
Effective training is important at every company, but it is especially crucial in the mortgage industry. Nationwide Title Clearing, Inc. (NTC) is a large Palm Harbor employer that performs research services and processes documents for the residential mortgage servicing industry. It is devoted to thorough training procedures that help its clients achieve compliance and consumers achieve the dream of home ownership.
Earlier this year, the top five banks entered into Consent Judgments with federal and state Attorneys General that include detailed standards and procedures regarding, among other things, the need to use appropriately trained staff in servicing mortgage loans. Based on those standards, the Office of the Comptroller of the Currency (OCC) and the Consumer Financial Protection Bureau (CFPB) are expected to promulgate new mortgage servicing training requirements for the industry soon. However, at present, no published standards exist that set forth what “appropriate training” comprises. The new standards will, however; require mortgage servicers to qualify and audit their vendors. NTC is considered a vendor to lenders, servicers and investors, including eight of the top 10 residential mortgage servicers in the country.
While the company has had a longtime tradition of extensive employee training, in anticipation of these new training standards and industry demand, NTC has spent two years substantially increasing and revolutionizing the training programs for all employees to ensure the highest level of accuracy.
“We’ve seen the results of our new level of employee training that has proven to be absolutely vital at NTC and in our industry in general,” said John Hillman, CEO of NTC. “Policies can be complete in their scope and relevance to the job, but if they are not fully understood they cannot be applied daily by the people who actually do the work. Our employees are effective because we continually invest in their education.”
Based in Palm Harbor, NTC is a privately-owned leading service provider to the mortgage and financial industry. Most of the work the company does for mortgage servicers is performing land records research and processing lien release documents that clear paid-in-full mortgages from land records when borrowers pay off their mortgages, refinance their homes, or even sell their homes. The company has nearly 300 local employees, and that number continues to grow. Because of this level of expertise, NTC is highly sought after for land records research and post-closing document services in the residential mortgage industry.
NTC has developed a variety of new training courses designed, in the estimation of its executives, to meet the anticipated new OCC and CFPB mortgage servicing training requirements. Training topics include Security Awareness, Signing Documents, Assignments and Process Flows, eRecording as well as basic terminology for the industry and Notary Regulations.
Because NTC mainly deals with preparing, reviewing, signing, and notarizing recordable documents, it is important to ensure accuracy. The company’s detailed training programs and core competencies help build transparent processes for its clients and the industry.
“Effective training allows our entire staff to become experts in what they do,” Hillman said. “We are proud of the cutting-edge, proficient work we do here, and our detailed training programs help us consistently achieve our objectives for the people and the industry we serve.”
About Nationwide Title Clearing, Inc.:
Based in Palm Harbor and founded in 1991, NTC is a privately-owned leading service provider to the mortgage and financial industry performing research services and processing documents for the residential mortgage servicing industry. In addition to supporting lenders, servicers and investors, including eight of the top 10 residential mortgage servicers in the country, the company’s land records and document experts are able to track and fulfill county document requirements for close to 3,600 recording jurisdictions nationwide. NTC specializes in providing property reports, lien release and assignment services, final document tracking, document retrieval, imaging and other custom business solutions. For more information, visit the company’s website at http://www.nwtc.com.