Lucintel Estimates Global IT Maintenance and Support Services Industry to Reach US $216 Billion in 2017

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Lucintel Estimates Global IT Maintenance and Support Services Industry to Reach US $216 Billion in 2017

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The global IT maintenance and support services industry experienced good growth over the last five years and is expected to continue its growth momentum to reach approximately $216 billion in 2017 with a CAGR of 5.3% over next five years (2012-2017).

Lucintel, a leading global management consulting and market research firm, has analyzed the global technology retail market and presents its findings in “Global IT Maintenance and Support Services Industry 2012–2017: Trend, Profit, and Forecast Analysis.”

The global IT maintenance and support services industry is fragmented and comprise two main segments, Hardware IT Maintenance and Support Services (HMSS) and Software IT Maintenance and Support Services (SMSS). North America dominates the industry and represents 42% of the global market. IT spending and significant economic growth are likely to affect industry dynamics considerably.

Lucintel’s research indicates that IT spending by governments was largely unaffected by the 2009 economic crisis,resulting inconstant growth. High levels of expertise, committed services with 24x7 coverage, and multi-vendor support systems services have been adopted by top market players to move ahead oftheir competition.

This study reveals thatthe industry’s sensitivity to financial crises, technology evolution and adaption, currency fluctuations, and natural disasters are the biggest challenges. Increasing spending on computing hardware and enterprise software, introduction of new IT products, new emerging markets, and a return to economic growth are anticipated to boost the industry. Asia Pacific (APAC) and Latin America are expected to be potential emerging markets as economic growth, growing small and medium enterprises, and huge computing hardware and enterprise software spending are forecast for these areas.

This study provides an overview of the global IT maintenance and support services industry. This report tracks market sizing for four geographic regions of this industry.This report does not include revenue from manufacturing of tangible IT hardware or the development of software.

For a detailed table of contents and pricing information on this timely, insightful report, contact Lucintel at +1-972-636-5056 or via email at helpdesk(at)lucintel.com. Lucintel provides cutting-edge decision support services that facilitate critical decisions with greater speed, insight, and cost efficiency. To learn more, visit http://www.lucintel.com.

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Steve Parker
Lucintel
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