Survey Details the Keys for Successful SharePoint Adoption

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Portal Solutions sponsors AIIM survey that examines reasons behind the successes and failures of SharePoint deployments

Portal Solutions announced today the results of an AIIM Industry Watch report they co-sponsored titled, “The SharePoint Puzzle – Adding the missing pieces.” With responses from 551 organizations, the report identified a lack of internal expertise, lack of strategic plans and resistance from users with respect to contributing and collaborating as the top three most prevalent business issues associated with Microsoft SharePoint. Most organizations are planning to increase or maintain the level of SharePoint spend on internal development, integration with other repositories, training, and third-party add-ons, over the next 12 months.

The study found that only half (51%) of organizations have achieved adoption rates of 75% or more (users using SharePoint at least once per week). With this low usage, it is clear that SharePoint is not being used to its potential.

One major issue is its lack of integration with other systems. 44% of respondents are using other Enterprise Content Management and Document Management systems alongside SharePoint. Whatever the reason for having multiple systems (and many are detailed in the report), these organizations will not likely abandon their investment in those technologies, making seamless integration with other systems critical to wider adoption.

Another key to successful roll-out is an effective planning process that includes a communication strategy to engage users. Governance is the most frequently cited technical issue while lack of expertise on getting the most out of SharePoint and lack of a strategic plan are the most frequently cited business issues.

Finally, there was a consensus around the functional gaps of SharePoint with mobile, search, workflow, and social being cited as the most disappointing gaps. To meet these shortfalls over half (54%) are using or plan to use third party add-ons.

“Portal Solutions works with customers to overcome these challenges with a deployment methodology that emphasizes upfront strategic planning and providing technical expertise with the Microsoft SharePoint platform and overall ecosystem to address back-office integration and appropriate use of third-party applications,” said Portal Solutions CEO, Daniel Cohen-Dumani. “Based on our customer experience, the results were a reaffirmation of our approach to deploying SharePoint solutions with the ultimate goal being enthusiastic user adoption.”

The research was underwritten by Adlib, Axceler, EMC, Kofax, Knowledge Lake, IBM, Igloo Software, OpenText, Portal Solutions and QorusDocs.

Portal Solutions will include additional insight on these findings and implications for organizations in a webinar this fall.

About Portal Solutions
Portal Solutions helps organizations share what they know and find what they need by connecting people, data, and content. The company focuses on what drives user adoption to create solutions that people love to use. For over 10 years, Portal Solutions has implemented SharePoint-based solutions across a wide variety of industries and user environments. Our services span the project lifecycle to include Advisory Services, User Experience Services, and Implementation Services.

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Piper Conrad
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