Rapide appoints Customer Experience and Best Practice Manager

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Rapide, the Moments of Truth Company, is delighted to announce the appointment of Jane Hood to the newly created role of Customer Experience and Best Practice Manager.

Jane’s appointment is testament to how seriously we take our customer experience

Jane’s appointment is a key indicator of Rapide’s commitment to practicing what they preach and becoming a truly customer centric organisation. Rant and Rave, Rapide’s real-time customer experience management solution is currently relied on by ½ of the FTSE 350.

As well as developing Rapide’s own internal use of Rant and Rave and ensuring the company deliver the best customer experience possible Jane’s role will also involve offering best practice advice to Rapide’s industry leading clients.

Jane has over 20 years of experience in customer service roles, with a particular focus on working with companies who like to place their Customers and Employees at the heart of everything they do. Prior to her appointment at Rapide Jane spent 13 years with the Sytner group where she supported the drive for change, challenged current practises, celebrated the companies successes and implemented the company visions and aims.

“I’m really excited to be joining the Rapide team – it’s already an incredibly customer-focussed company with unique, innovative solutions that help businesses improve their customer engagement and ultimately their profitability. I’m very much looking forward to working alongside their existing clients and developing relationships with new ones to help them reach their goals of becoming customer experience leaders in their fields.”

Nigel Shanahan, Rapide MD, added: “Jane’s appointment is testament to how seriously we take our customer experience. I’m thrilled to welcome Jane to the team, she brings with her a great track record of driving change and innovation and I’m confident she’ll become an invaluable part of the team.“

To learn more about Rapide and real-time customer engagement visit http://www.rantandrave.com or call +44 (0)2476 011 911.

To learn more about Jane visit her LinkedIn profile http://uk.linkedin.com/pub/jane-hood/25/627/118


Notes to Editors:

More about Rapide – the Moments of Truth Company:

Rapide turns moments of truth into moments of opportunity. Its award-winning, multi-channel technology platform Rant & Rave provides real-time customer communications and feedback solutions to half the FTSE 350. Its solutions let companies talk to their customers at the moments that matter, and then uses sophisticated text analytics to interpret customer sentiment and provide actionable insight. Industry leaders choose Rapide to save money, drive revenue and to develop profitable relationships that last.

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Jennifer Morris
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