HomeServe USA Assures New York Residents of Legitimacy of Water Service Line Protection Plan

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Company offers water service line protection plan just in time for summer.

In response to statements by local media outlets in the State of New York, HomeServe USA, a premier provider of emergency repair service plans, assures consumers throughout the State that its optional Water Service Line Protection Plan is not a scam. HomeServe has an “A” rating by the Better Business Bureau, and over one million customers across the US and Canada, who combined have 1.7 million emergency repair plans offered under the HomeServe brand or through partnerships with 25 of the nation’s leading water, gas, and electric utilities. HomeServe’s online resource center answers homeowners’ commonly asked questions about water service line emergencies and available protection plans.

“HomeServe currently protects more than one million homeowners across the U.S. from the unexpected expense of emergency repairs not covered by basic homeowners insurance or by a local utility service,” said Tom Rusin, Chief Executive Officer, HomeServe USA. “A great number of homeowners don’t realize they are responsible for repairs to their water line on their property, and many also assume their local utility is responsible for the cost of a burst water line between their house and the street. Unfortunately for the homeowner, that is usually not the case.”

Homeowners living throughout New York should visit http://www.homeservewaterlinecoverage. com and input their zip code to determine their responsibility for water service line repairs in their area, and learn more about available protection plans. The American Society of Civil Engineers has graded the U.S. water infrastructure as a D- and noted that many water mains are beyond their designated life span.2

No Obligation, Direct Mail Offer
HomeServe is offering its optional Water Service Line Protection Plan to homeowners via a no-obligation direct mail offer. The company ensures that all of its mailing materials comply with direct mail regulations, and do not indicate any affiliation or endorsement of a community or utility, unless a formal partnership exists. This Plan provides consumers thousands of dollars in coverage for a low monthly fee. When enrolled in the Plan, homeowners have access to a 24-hour emergency hotline that will dispatch a contractor to make any necessary repairs. Further, HomeServe USA builds and maintains a network of local, licensed and qualified contractors in the areas it serves. Contractors are screened and assessed before joining the HomeServe network and making any repairs at a customer’s home. And the work is guaranteed. Over 200,000 customers received service in 2011 and 96% of those surveyed would recommend HomeServe to their friends and family.

"Our mission is simple: to free our members from the worry of home emergencies. We aim to do this by educating homeowners about their responsibilities and offer a solution that protects them from the hassle and expense of unexpected home repairs to ensure peace of mind,” concluded Rusin."

About HomeServe
HomeServe USA Corp (HomeServe), established in 2003, is an independent provider of Emergency Repair Service Plans. HomeServe has received an “A” rating from the Better Business Bureau and has grown to protect over 1 million homeowners across the US, and now Canada, against the expense and inconvenience of water, sewer, electrical and other home emergencies. HomeServe is dedicated to being a customer-focused company offering best practices in customer service and marketing. For more information about HomeServe, please go to, follow us on Twitter@HomeServeUSA, or on Facebook at

Editorial Contact, HomeServe: Beth Crisafi/Kyle Kuhnel/Melissa Rodriguez, Gibbs &Soell Public Relations, 212-697-2600, bcrisafi(at)gibbs-soell(dot)com or kkuhnel(at)gibbs-soell(dot)com or mrodriguez(at)gibbs-soell(dot)com or Myles Meehan, 203-356-4259, HomeService(at)homeserveusa(dot)com

1.    MSNBC Article “700 water main breaks in Houston –a day” (
2.    Report Card for America’s Infrastructure (

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Beth Crisafi (Gibbs & Soell)
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