City of Berwyn Announces New 911 System at National Night Out

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Berwyn's Emergency Communications Center is now using training and protocols from PowerPhone to provide emergency medical dispatch services to 911 callers

The City of Berwyn’s National Night Out event consistently ranks in the top 10 of the best and most popular events in the country, but 2012 is sure to leave everyone talking. At this year’s event, held on Aug. 7, the City of Berwyn’s Emergency Communications Center officially rolled out their Emergency Medical Dispatch program to the public.

The new program is a huge accomplishment and step for Berwyn 911 as they will now provide medical information and pre-arrival instructions to 911 callers in the City of Berwyn. All emergency communications personnel underwent months of training and preparation to obtain certification as Emergency Medical Dispatchers through PowerPhone, Inc., a Connecticut-based company specializing in training and technology for 911 dispatchers.

They will also be utilizing PowerPhone’s Total Response® Computer Aided Call Handling (CACH®) system, as well as corresponding compact card-set tablets. PowerPhone’s protocols were approved by Loyola Hospital and the Illinois Department of Public Health and will allow Berwyn’s telecommunicators to efficiently determine the nature and severity of any 911 call, dispatch appropriate resources, and provide pre-arrival instructions to the caller prior to help arriving.

The annual National Night Out event, which drew thousands of local residents, was a fitting occasion to unveil the new system to the Berwyn community. The event is designed to promote police-community partnerships, crime prevention, and neighborhood camaraderie. Representatives from PowerPhone, CAPERS, Loyola, the 911 Board, city officials and members of the fire and police departments joined Mayor Robert J. Lovero and Fire Chief Denis O’Halloran in announcing the new system to the public.

“We are very excited to attend Berwyn Night Out and help announce a revolutionary system that will make the City of Berwyn safer,” said Chris Salafia, PowerPhone’s President and CEO. “It was a great evening to tell the community of Berwyn that they will be getting the most consistent, comprehensive and highest standard of care when they call 911.”

Salafia believes Berwyn is setting the standards by which other Illinois 911 systems will now rise up and meet. Berwyn is the first standalone emergency communications center in the Loyola system, but neighboring centers are now starting to implement their own programs.

Following the big reveal of Berwyn’s new EMD program at Berwyn Night Out, residents also enjoyed watching a live burn fire safety and sprinkler demonstration, a Jaws of Life extrication, a fireworks display and an emergency vehicles parade of lights to cap off the evening.

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Caitlin Kingsley
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