Mortgage Loan Servicing Disaster - Why Homeowners Should Question Loan Servicers

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Chris Wyatt a former executive of Goldman Sachs servicer, Litton Loan, in a new book "Dark and Frustrating World of Mortgage Loan Servicing" provides struggling homeowners with an insider’s view of how the mortgage loan servicing industry operates. While mortgage loan servicers have been extremely successful in creating an environment designed to intimidate, bully, and silence homeowners, the former executive provides critical information for homeowners to challenge their mortgage loan servicer.

Millions of homeowners continue to struggle with their mortgage loan servicer in their attempts to prevent foreclosure. While many banks and mortgage loan servicers have been under scrutiny related to foreclosure robo-signing scandal, they have been extremely successful in camouflaging significant internal issues from homeowners related to the ownership of the loan, payment applications, loan modifications, force placed insurance, convenience fees, late charges, and credit reporting issues related to the servicing of mortgage loans.

As a result, most homeowners become confused or frustrated with communicating with their mortgage loan servicer in their attempts to preserve homeownership. In order for homeowners to be successful in communicating and negotiating, the homeowner must be educated, prepared, and knowledgeable concerning the servicing practices of a mortgage loan servicer.

Chris Wyatt, a former executive and insider at Goldman Sachs’ mortgage loan servicer, Litton Loan Servicing, has written a book “The Dark and Frustrating World”, available at The book provides valuable insider information and guidance to homeowners on what to expect from their mortgage loan servicer. More importantly, the book provides homeowners with examples of how to interpret, identify, and raise critical issues that may allow homeowners to save thousands of dollars or negotiate more favorable loan modification terms from their mortgage loan servicer.

Mr. Wyatt is a 20 year veteran in the mortgage industry and founded Wyatt Consulting Services in 2010 for the purpose providing review, advice, and expert witness services to homeowners and their attorneys on all facets of the mortgage loan servicing industry. He has also written “Drinking the Koolade”, which gives insight into management decisions made by Goldman Sachs during some of the most crucial years of the foreclosure crisis and appeared on MSNBC The Dylan Ratigan Show in May 2011.

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