Providence, RI (PRWEB) August 08, 2012
Batchbook is happy to announce the launch of the new version of its social CRM (customer relationship manager). This version offers a major update on the design, features, and user friendliness of Batchbook. “CRM can be tricky for small businesses,” says Batchbook CEO Pamela O’Hara. “Tight, personal relationships are the backbone of small, local businesses. That can never be replaced by mass mailings and automated communications. We’ve built Batchbook to keep the personal connections while adding efficiency to the hectic small business owner’s day.”
The new version of Batchbook is designed to help small businesses build stronger relationships with customers in a more efficient way. With new features such as custom field sets and champions tagging, businesses can use Batchbook to identify their best customers and focus on providing a better customer experience for them. The ability to layer in social data such as contact information, news feeds and even avatars allows for more meaningful customer interactions. Since it is cloud-based software, businesses can start using it quickly and teams can access it from any internet connection.
Yep! Unlimited Users - Batchbook now offers unlimited users on every account level. More efficient collaboration is an important goal for small businesses. Features allowing users to share contact information, tasks, and communications help keep everyone working together and focused on caring for customers.
“Small businesses don’t have silos. They are often small teams who work closely together in support of their customers. Everyone on the team needs access to the same customer information, since everyone plays a role in making the customer happy. Batchbook makes sharing information, and tasks, easy,” says Raymond Bonachea, VP of Marketing for Batchbook.
Batchbook strongly believes that customer relationships play a central role in every small business. She’s made sure that customer service takes a front seat at Batchbook, building a Customer Experience team which is fanatical about helping customers. Every customer has access to free onboarding time with a CE team member, which adds a personal touch and helps users get the most out of using Batchbook.
Batchbook, http://batchbook.com, is a software company based in Providence, RI, founded in 2006. Their CRM software is designed for small businesses and organizations. Batchbook provides an affordable, cloud-accessible solution that is easy to adopt as an individual or a team. Its feature set includes full contact details management, social integration, to-do list, advanced searching, list building and reporting.