Connect First Announces Certified Cloud Routing Destinations for Contact Centers

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Cloud Routing allows clients to lower their operating costs, increase contact center efficiencies, and produce more detailed and increased transparency reporting.

Connect First Cloud Routing

“Being both a Cloud Routing Provider and having Certified Destinations which clients can route their calls to gives Connect First a unique advantage in the industry” Connect First’s VP of Sales, Darren Prine.

Connect First, a premiere provider of Cloud Routing solutions for the Direct Response industry, has announced their Certified Cloud Routing Destination program in response to customer requests. Connect First’s Cloud Routing is a hosted solution that allows intelligent load balancing of inbound calls to multiple contact centers. With Connect First Cloud Routing, calls can be routed to multiple distributed contact centers or assigned to secondary queues such as IVR, or specialized ACD skill groups.

Connect First was recently honored for Outstanding Innovation and received the 2012 Next Generation Network Leadership Award. “Connect First Cloud Routing has proven it is exceptional and its innovation has contributed to the transformation of the industry,” stated Rich Tehrani, CEO, TMC. “We are pleased to honor Connect First for driving the next generation of technologies that will enable our communications needs.”

According to Connect First’s VP of Sales, Darren Prine, “Being both a Cloud Routing Provider and having Certified Destinations which clients can route their calls to gives Connect First a unique advantage in the industry.” What is Certified Cloud Routing Destination? A Certified Cloud Routing Destination is a contact center that uses and has been trained on the Connect First ACD. If both the Cloud Routing client and the outsourced call center are using the Connect First platform, the benefit to the client includes:

Lower Cost – Since both the Cloud Routing customer and the Cloud Destination would be on the Connect First network, there is a tremendous cost savings to the Cloud Routing customer. In fact, clients pay about a penny per minute less to route to a call center on our network than to one that is not.

More Efficient Routing - By both the Cloud Routing client and their outsourced center being on the Connect First platform, the call routing to the center is radically more efficient. Connect First essentially has a window into the center’s agent availability which should translate to the highest answer rate possible.

Better Reporting – If an outsourced call center utilizes the Connect First ACD and is receiving traffic from a Connect First Cloud Routing customer, we can provide in-depth, detailed reporting to the client through our Central Reporting interface. Clients will be able to see complete, front to back, reporting on each call.

Current Connect First Certified Destinations:
FaceTime Strategy
Contact: Paul Watson

Kavanaugh CallCenter Group
Contact: Paul Kavanaugh

Advanced Marketing Solutions
Contact: Jeff Wentworth

Contact: Rob Sine

Contact: Charlie Fusco

Contact: Corey Kotlarz

The Office Gurus
Contact: Dominic Leide

Bolder Calls
Contact: LeGrand Bonnet

About Connect First:
Connect First is a leading telecommunications service provider and contact center solution firm focused on enabling growth and profitability through a robust portfolio of cloud-based communications solutions. As a hosted contact center management solutions provider, Connect First offers a customized platform, designed and supported by a team of highly experienced engineers, designers and business analysts.

Connect First offers Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.

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