Dosh Express First Payday Lender to Adopt New Industry Charter

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Dosh Express Limited, a Payday loan company based in Castle Donington, is pleased to announce that it is the first Payday loan company in the UK to adopt the new industry Good Practice Customer Charter.

The Good Practice Customer Charter can be downloaded from the Dosh Express website

On 25 July 2012 the Consumer Credit Trade Association (CCTA), British Cheque and Credit Association (BCCA), Consumer Finance Association (CFA), and Finance & Leasing Association (FLA), the four industry trade associations which make up 90% of all Payday lenders in the UK launched a new customer charter which is to be adopted by all association members by the end of November 2012. The new Good Practice Charter and Addendum, which updates the industry’s existing Codes of Practice, was implemented based on the outcome of discussions with the Department for Business, Innovation and Skills (BIS).

Citizens Advice welcomes the new customer charter on payday lending. Gillian Guy, Chief Executive at national charity Citizens Advice said: "We welcome this much-needed customer charter on payday lending and look forward to its implementation as soon as possible. The test will be the extent to which it actually changes practice. We will be monitoring the charter's impact closely as vulnerable consumers struggle to cope with increasing money problems."

Stephen Reay, Dosh Express Operations Director said “Dosh Express was founded upon the principles of being open, honest, fair and transparent with its customers. We have been compliant with the Good Practice Customer Charter from day one, while dozens of other lenders will continue to operate outside the Charter for several months to come. Consumers should very carefully read the terms and conditions when applying for Payday loans to ensure that lenders are in compliance with the new charter.”

The Good Practice Customer Charter can be downloaded from the Dosh Express website here.

Dosh Express is the Honest Lender, helping you get to payday. Based in Castle Donington, in the Midlands, the company's mission is to provide a great lending service to thousands of our happy customers and be a great place of employment for our staff. Dosh Express, the trading name of Dosh Express Limited, is a consumer lender offering short-term payday loans, is a member of the Consumer Credit Trade Association (CCTA), and is licenced and regulated by the Office of Fair Trading. Please visit to apply for a loan, and if you are approved cash is usually deposited in your account within minutes, subject to status.

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Stephen Reay
Dosh Express
(+44) 800 043 3674
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