We believe the results of this survey reflect our efforts to further maximize ZONE Sonography Technology™ in order to meet our customers’ imaging needs.
Mountain View, Calif (PRWEB) August 09, 2012
ZONARE, the pioneer and developer of next generation ultrasound technology, announced the company has been named as one of the top providers of general imaging ultrasound in a recent survey by KLAS, a leading healthcare customer satisfaction research firm. In the survey, ZONARE customers indicated the z.one ultra system is a cost-effective solution for on-the-go, bedside imaging, ranking it second highest in overall marks.
“One of our core markets is focused at delivering point-of-care ultrasound solutions for the ED, Pediatric and NICU, along with all other critical care units where clinicians need definitive diagnoses in urgent situations,” said Tim Marcotte, president and CEO of ZONARE. “We believe the results of this survey reflect our efforts to further maximize ZONE Sonography Technology™ in order to meet our customers’ imaging needs. Our Living Technology is a robust architectural foundation and will continue to provide the basis for even greater enhancements.”
In the survey, ZONARE customers indicate satisfaction with the ability of ZONE Sonography Technology (ZST) to be upgraded. “The ZONARE z.one ultra gets upgraded a lot,” said one survey participant. “The image quality has been getting better. It is nice and compact, and it sits next to a bed easily. We use it mainly for portables, but its linear capabilities are really good. For small parts, like thyroids, it does great work. It does good vascular work, too, and is easy to use.”
ZONARE also earns excellent marks when it comes to reliability. The product is described as very reliable by customers. Several remarked about the quick and attentive service they received when the ultrasound system was down through the tech support center staff that answers the phone personally.
“ZONARE has really good customer service and excellent field service,” indicated a customer from the survey. “They are great at taking action and making us whole again. We never have to debate with them or argue our case. They roll out the red carpet to make sure we are taken care of with little downtime.”
This is the second time KLAS has published results from ultrasound general imaging surveys. KLAS is known for its independence, accuracy and impartiality measuring vendor performance for its provider partners.
“We appreciate KLAS and its ability to objectively measure customer satisfaction,” said Marcotte. “This is critical to our success and we appreciate candid feedback which will only further help us in delivering state-of-the-art technology and excellence in customer care.”
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Founded in 1996, KLAS staff and advisory board average 25 years of healthcare information technology experience. For more information, go to http://www.KLASresearch.com, email marketing(at)KLASresearch(dot)com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at http://www.twitter.com/KLASresearch.
About ZONARE Medical Systems, Inc.
ZONARE Medical Systems, Inc., based in Mountain View, Calif, is solely dedicated to ultrasound excellence through its innovative, software-based, next generation technology which provides the platform for the company’s living technology designed to meet its customers evolving imaging needs. The patented design and architecture of the z.one ultrasound platform delivers high-end image quality and clinical versatility at unparalleled value. ZONARE’s exclusive, next generation ultrasound focus resulted in Frost & Sullivan awarding the 2011 North American Technology Innovation Award in Diagnostic Ultrasound Imaging Technology to ZONARE. For more information, visit: http://www.zonare.com.
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ZONARE, z.one, and Zone Sonography are trademarks of ZONARE Medical Systems, Inc.