Wireless Printing, Ink Abuse, and Paper Jams – New FixYa Report Shines Light On Biggest Customer Issues with Top Printers from HP, Epson, Canon, Samsung, and Kodak

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FixYa’s report finds consumers loving the ease of the HP Photosmart and the reliability of the Samsung SCX; wishing for wireless scanning with the Epson Stylus; while warning users to steer clear of the Canon Pixma and Kodak ESP

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Today FixYa, the leading product Q&A destination on the web, announces the first-ever report comparing consumer issues across all of the most popular printers including makes from HP, Epson, Canon, Kodak, and Samsung. Even with the explosion of digital media, the necessity for physical documents still exists and, naturally, printers continue to be just as frustrating and unreliable as ever. FixYa’s Printer Report, released today, looks at market-leading products and pits them against each other to help consumers make the best purchasing decision. The FixYa Printer Report based its findings on thousands of troubleshooting requests posted by consumers on its product Q&A website.

While the Samsung SCX is known for its reliability, it is an older model without many of the recent upgrades most printers offer. However, it is these newer features that have also been giving many customers the biggest headaches. The FixYa Printer Report seeks to provide an honest review to consumers by highlighting the main troubleshooting trends across five of the standout products. The FixYa Printer Report also highlights a number of other concerns among the surveyed printers:

·     While being praised for easy setup and troubleshooting, consumers are seeing a lot of wireless scanning issues with the HP Photosmart. Along with scanning issues, the Photosmart is criticized for being extremely loud, producing a “deafening racket”

·     The Epson Stylus has been heavily criticized for lacking the ability to wirelessly scan documents and for its notorious photo paper jams

·     Applauded for its reliability and price point, the Samsung SCX is an older printer that gives users with Mac OSX 10.5.3 or higher some serious difficulties

Below are the top five problems for each device in the FixYa Printer Report, and the percentage of troubleshooting requests that fall into each problem category:

Top 5 HP Photosmart 6510 Problems:
1.    Noise When Printing – 25%
2.    Wireless Printing Issues – 25%
3.    Paper Jams – 20%
4.    Ink Used Quickly – 15%
5.    Other – 15%

Top 5 Epson Stylus NX430 Problems:
1.    No Wireless Scan – 30%
2.    Photo Paper Jams – 20%
3.    Startup Time – 20%
4.    Paper Jams – 15%
5.    Other – 15%

Top 5 Canon Pixma MX882 Problems:
1.    Ink Used Quickly – 25%
2.    Tray Issues – 20%
3.    Long Set Up – 20%
4.    Long Print Times – 20%
5.    Other – 15%

Top 5 Kodak ESP 9250 Problems:
1.    General Use Issues – 35%
2.    Ink Used Quickly – 20%
3.    Camera Quality – 15%
4.    Battery Life – 15%
5.    Other – 15%

Top 5 Samsung SCX4521FG Problems:
1.    Poor Scanning Software – 35%
2.    Mac User Issues – 20%
3.    Faxing Issues – 20%
4.    Printing Quality – 15%
5.    Other – 10%

FixYa compiled its latest report and how-to troubleshooting guide by sourcing data from its 25 million users and 15 million product problems and solutions. Those interested in viewing the full report as well as crowd-sourced solutions to each product’s top issues can do so here:


“Printers have always been, and most likely always will be, difficult machines,” says FixYa CEO Yaniv Bensadon. “The FixYa Printers Report will enlighten customers to expected and reoccurring flaws unique to each printer, while realistically describing how fixable these flaws are.”

FixYa brings consumers the most comprehensive solution database in the world. The FixYa Printers Report was generated from over 25 million users, 650,000 experts and 15 million product problems and solutions. FixYa’s unique access to crowd-sourced product Q&A from consumers grants the company transparent data that no other service can claim to provide. FixYa’s troubleshooting data comes from real-life consumer experience with products and product problems.

To learn more about the FixYa Printers Report, visit http://blog.fixya.com/pr/aug2012/printers-report.html.

To learn more about FixYa, visit http://www.FixYa.com.

About FixYa

In 2005, entrepreneur Yaniv Bensadon set out to build a community resource capable of providing relevant and up-to-date troubleshooting information, gathering consumer-generated practical product tips and sharing them in one user-friendly site. Today, with over 25 million unique visitors per month and four million products in its database, FixYa continues to empower individuals to repair and improve upon their already-purchased possessions. FixYa is a place where individuals can share real world experience and connect to provide each other practical advice. From fixing cars, to cameras, to iPhones, FixYans are part of a DIY revolution that helps empower techies, tinkerers and hobbyists across the globe.

FixYa is a venture-funded Web 2.0 company located in the heart of Silicon Valley with offices in San Mateo, California. For more information, visit http://www.fixya.com, or follow FixYa on Twitter at twitter.com/fixya.

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Kayvan Farzaneh
VSCpr for FixYa
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