Lombardi Publishing Corporation Increases Customer Service Department Staff by 130% in Pursuit of Excellent Service Standard

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Lombardi Publishing Corporation, a 26-year-old consumer publisher that has served over one million customers in 141 countries, is proud to announce that it has stepped up its hiring activity in response to increased business.

Lombardi Publishing Corporation Increases Customer Service Department Staff by 130% in Pursuit of Excellent Service Standard

Lombardi Publishing Corporation Increases Customer Service Department Staff by 130% in Pursuit of Excellent Service Standard

“We have grown our Customer Service Centre by 130% since January 2011, and that is just the beginning,” says Rick Johnson, Senior Manager of Sales & Customer Service with Lombardi Publishing.

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Lombardi Publishing Corporation, a 26-year-old consumer publisher that has served over one million customers in 141 countries, is proud to announce that it has stepped up its hiring activity in response to increased business.

“We have grown our Customer Service Centre by 130% since January 2011, and that is just the beginning,” says Rick Johnson, Senior Manager of Sales & Customer Service with Lombardi Publishing. Johnson says that Lombardi Publishing will aggressively be hiring new personnel to keep up with the steady increase in worldwide business.

"The increase in staff will enable us to decrease our hold times and service more people worldwide," says Johnson.

Lombardi Publishing, based in North America, is one of the largest consumer newsletter publishers in the world. Lombardi Publishing specializes in providing health, business and financial information directly to consumers.

“Many people inquire about what has fueled our growth. The answer is simple: attracting quality, hard-working, passionate team members. Lombardi Publishing is a reflection of the hard work, passion, and dedication of its employees.” says Michael Lombardi, founder of Lombardi Publishing.

"Although we offer quality online assistance, people often call us toll-free, from various places around the world to place an order, change an address, enquire about products, and make other enquiries; so an old-fashioned business practice still needs to be enforced." Johnson states. “The truth of the matter remains; people still want to hear a warm and friendly voice when they are transacting business. The Internet is a wonderful tool, but one thing it has managed to do is take the personal affect out of business. We are trying to add the ‘personal touch’ back into our customer service.”

For more information on Lombardi Publishing Corporation, please e-mail Rick Johnson at customerservice(at)lombardipublishing(dot)com.

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