Improve Interpretation Service for Overseas Home Owners Says Towergate Insurance

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Owners of holiday homes abroad could be left in a panic this summer unless they have access to 24/7 interpreters in an emergency warns overseas holiday home insurer, Towergate Insurance.

Our call logs evidence there’s a clear demand for interpretation support, whether claiming or not, and it’s a shame other insurers do not offer this service. -Nick Long, Managing Director

The specialist Holiday Home Insurance policy from Towergate offers this service, but fears it may be the only one. Towergate Insurance randomly picked 10 online European holiday home insurance providers* to see whether they offered customers an interpretation service, but found that none did.

Call logs from its ‘Pass the Phone’ interpretation service reveal European holiday home owners require linguists to help deal with everyday matters such as speaking to utility firms and builders.
Translator requests include; contacting electricity provider to organise a date for meter reading, speaking to police following a car accident, talking to a local builder to discuss paint and guttering problems, asking the maid to allow local contractors into the house and contacting a locksmith after keys were stolen.

On the claims side, interpreters are regularly called upon to assist with burst water pipes and leaks (sourcing builders and plumbers) and break-ins (contacting locksmiths, replacement glass firms and police liaison). Spanish home owners make the majority of calls.

Nick Long, Managing Director of Towergate’s specialist household division, comments: “Our call logs evidence there’s a clear demand for interpretation support, whether claiming or not, and it’s a shame other insurers do not offer this service.”

As well as instant interpretation, multi-lingual advisers offer assistance following an emergency or crime, help with lost passports, credit cards and money, liaise with utility companies and locate local tradesmen and professional services.

Owners with properties in Spain, France, Portugal, Italy, Greece, Southern Cyprus and Bulgaria have access to interpreters, those in the UK and the Republic of Ireland can call a 24/7 emergency helpline.

To find out more, visit and click on property.


Note to Editors

  • Research undertaken on 5 July 2012, using Google search engine to identify 10 European holiday home insurance providers;,,,,,,,, insurancefor and

Towergate Insurance is a leading provider of specialist household insurance and part of the Towergate Underwriting Group Ltd.

Towergate Underwriting Group Ltd is Europe's largest independently-owned insurance intermediary offering over 200 specialist insurance products and employing more than 4000 people in 100 offices.

Towergate Underwriting Group Ltd is authorised and regulated by the Financial Services Authority.

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Emma Andrews
Towergate Insurance
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