Johnson McCann: Insurance Agents Need to be Frank about Post-Obamacare Benefits

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In the wake of the recent Supreme Court decision on Obamacare, Gayle McCann, Principle of insurance brokerage Johnson McCann, says ‘this is a defining moment for our industry’. According to Ms. McCann, there has never been a more critical time for insurance brokers to deliver sustainable strategies to their clients.

Ms. McCann says that Johnson McCann was preparing for the law to be upheld, ‘We had to assume it was going to go through, and stay on track so we were ready for the changes.’ Now that the Supreme Court have upheld the majority of the act, Ms. McCann says it’s vital that companies are steered in the right direction when it comes to insurance benefits.

Companies Often Have Policies that Don’t Suit Everyone

According to Ms. McCann, it’s common for companies to introduce plans that don’t suit the company or it’s culture. ‘Lots of times they’ll plug in a particular product to everybody, whether it fits or not. Each culture has different needs.’

With so many companies reassessing their benefits needs, it’s important they use an insurance broker who will point them in the right direction. Ms. McCann says sometimes this involves telling a client where they’ve gone wrong. ‘We’re really frank with our clients. They look to us to guide them, so we need to make sure that we find the best plans to suit each of our clients needs.’

Employees Often Need Education on their Benefits

With so much changing in relation to health benefits, it’s also really important that employees understand what benefits they have and what changes are coming up. Johnson McCann feels the responsibility for education falls on both the employer and their broker. Account executive, and Gayle’s daughter, Courtney McCann takes up the point, ‘They [clients] have access to us every day. It’s important that employees understand how expensive the coverage is and how it works.’

‘We really focus on employee education and personally handling all meetings. It’s about building a relationship with the client and their employees.’

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