Very strong service leadership from the top of the company has helped XLN achieve high retention rates...
London (PRWEB UK) 14 August 2012
XLN Business Services, the London-based provider of services to small businesses, has been shortlisted for the The Huawei Customer Focus Award at this year’s National Business Awards in partnership with Orange.
The awards come after a fantastic year for XLN. The company re-branded from XLN Telecom, the company name since 2002 and focused every business area on delivering outstanding customer service. XLN has also continued its drive into new business areas including low cost energy, mobile telecoms, card processing and voice over IP phone systems, all the while keeping customer service up to a high standard.
This is the 7th year XLN Business Services have been nominated as finalists. XLN’s nomination in The National Business Awards is a measure of outstanding success – they are a celebration of the very best in British business and recognise outstanding achievement. They are a unique opportunity to recognise the hard work companies do to achieve strong commercial success, especially in difficult economic times.
Jo Causon CEO, Institute of Customer Management, the judge for the category said: “Good account management, re-skilling of all staff to be able to answer any customer query and very strong service leadership from the top of the company have helped XLN achieve high retention rates.”
Over a difficult year for small businesses, XLN’s Customer Service department has worked hard to make sure the 130,000 small business owners they supply have an engaging customer service experience.
XLN Business Services will be competing in the finals against the very best. They will battle it out for the ultimate award, with the winner being revealed at the National Business Awards gala dinner held on 13th November in London.
For more details and interviews please contact:
Barney Jones on 020 7793 2778
About XLN Group
XLN Business Services is the small business specialist and one of the fastest growing companies in the UK. XLN supplies phone lines, calls, broadband, card processing and energy to 130,000 small businesses. Businesses such as hairdressers, newsagents and restaurants across the UK rely on XLN to save them money and keep their key services running.
XLN was founded by Christian Nellemann in 2002 as XLN Telecom and is located in London, United Kingdom. In 2012 XLN was listed as #24 in the Sunday Times Buyout Track 100 and #49 in the Sunday Times Profit Track which lists the private companies with the fastest growing profits. In 2011 XLN won a British Venture Capital Association (BVCA) award for ‘Best Private Equity Backed Management Team’.
XLN’s founder and CEO was first recognised as Ernst & Young’s Entrepreneur of the Year in 2006 for Technology and Communication, winning again in 2010. XLN has also been a National Business Awards Finalist for 5 years: 2004, 2005, 2006, 2009 and 2010.