We are working harder everyday to repay the confidence our patients and referring physicians have placed in us
Rochester, New York (PRWEB) August 16, 2012
Patients often don’t get to interview a prospective doctor before embarking on a trusting, satisfying, long-term health care relationship. And they often aren’t in a position to ask other patients whether the doctor spends enough time with them, is a good listener, has a competent, high quality staff, and runs a great practice.
Matthew Tomaino, MD, a Rochester, NY-based orthopedic surgeon, thinks he has a way around that. His upper extremity practice, Tomaino Orthopedic Care (http://www.rearmyourself.com/) has implemented a new and vigorous 360-degree patient feedback process. The purpose: to ensure his patients are satisfied with their experience, to provide a benchmark for continuous improvement of the practice, and to provide potential patients with feedback from current patients that may help them to determine if visiting Tomaino Orthopaedic Care might be a good fit.
“It’s really all about the mission of what we do,” Dr. Tomaino said. “All great doctors strive to ensure every patient leaves the office not only with competent care, but also with a complete understanding of their situation, confidence that the treatment plan will help make them feel better, and trust that they and their doctor have established an effective partnership.”
To help ensure transparency in his practice, Tomaino Orthopedic Care utilizes Survey Vitals, an online patient survey system (http://www.surveyvitals.com/start/) and one of the industry leaders in patient satisfaction surveys.
Survey Vitals provides physicians nationwide with immediate, understandable and actionable patient feedback through a proprietary, easy to use electronic survey process. Dr. Tomaino’s practice – the only one in the Rochester area currently using it – can then be measured against the results of patient surveys involving other practices nationwide – in a multitude of configurations, from orthopedic to general practice.
“Survey Vitals offers easy to administer patient surveys, with low bias and immediate reporting, and great data for continuous improvement and increased patient, employee, and physician satisfaction,” Dr. Tomaino said.
Practices are measured based on the appointment and check in/check out process, waiting time, staff and physician competence, office environment and overall patient experience.
Over 740 patients responding to the survey so far are almost completely in agreement – nearly 94% rate Tomaino Orthopedic Care the highest survey score of 5 –nearly 10 percentage points higher than the average for orthopedic practices across the country.
“We all recognize that the practice of providing ‘world class’ health care is more challenging all the time,” Dr. Tomaino said. “My staff and I at Tomaino Orthopedic Care are committed to working harder everyday to repay the confidence our patients and referring physicians have placed in us.”
For more information about the Dr. Tomaino’s practice and patient satisfaction scores from Survey Vitals, visit http://www.DrTomaino.com.
About Tomaino Orthopedic Care: You have a choice when it comes to your shoulder, hand and elbow care. Tomaino Orthopaedic Care offers a unique combination of Specialized Expertise, expected at a University Academic Practice, and Personalized Care, with the highest level of access, responsiveness and attentiveness to your Satisfaction.Our mission is to provide the highest Quality of Care available anywhere, relying on both time-honored techniques and newest, innovative technology, and to be Accountable and Responsive in a manner that exceeds your expectations