“It was eye-opening when we saw our tellers’ actual excess waiting-for-work times from the FMSI trial assessment—showing us that we were actually overstaffed during our busiest times.” - Mark Debes, SVP Retail Banking and Marketing at The Fauquier Bank
Alpharetta, GA (PRWEB) August 16, 2012
Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that The Fauquier Bank has adopted FMSI’s Teller Management System™ (TMS). The $598 million Virginia based bank can now approach its branch scheduling with a more sophisticated process including third party reporting and scheduling resources—resulting in the optimization of their service and staffing expenses at their 10 branch locations.
"Before partnering with FMSI, when filling a teller position we would reference our internal reports to determine if we could fill in the gap with our existing teller pool without replacing the position,” says Mark Debes, SVP Retail Banking and Marketing at The Fauquier Bank. “While we certainly made some improvements with this approach, FMSI’s trial assessment showed us that we were actually leaving an awful lot on the table. For instance, instead of seven or six associates in a branch we only needed four.”
The Teller Management System™ schedules tellers based on forecasted transaction volumes, thus helping banks gain better control of labor costs while increasing service levels.
"Before partnering with FMSI, we never got into the science behind transactions per hour,” adds Debes. “It was very eye-opening for us when we saw our tellers’ actual excess waiting-for-work times from the FMSI trial assessment—showing us that we were actually overstaffed during our perceived busiest times.”
“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of teller performance levels,” says W. Michael Scott, President/CEO of FMSI. "FMSI has more than 20 years of experience helping banks improve the productivity of their staffs through meaningful business intelligence. Our unique solutions for measuring and forecasting transaction volumes on a monthly basis regularly reveal areas for better service and increased productivity."
About The Fauquier Bank
The Fauquier Bank, established in 1902, is an independent, locally-owned community bank offering a full range of financial services for commercial and retail customers including internet banking, insurance, wealth management and financial planning through its banking offices located in Fauquier and Prince William Counties in Virginia.
For over a century, TFB has built its reputation on trust and sound business judgment. As a full-service financial institution, we provide quality banking and wealth management products for businesses and families. Learn more at https://www.fauquierbank.com/
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use yet sophisticated, business intelligence systems —The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)— that allow financial institutions to manage and staff to meet their service and sales needs. As the industry experts, FMSI gives banks the ability to schedule their team throughout the branch network, and to manage staff through easy-to-read color graphics and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.