Armed with good rapport, you can elicit truthful answers from your interviewee while eliminating the unnecessary hurdles of distrust and emotionally charged behavior.
Ottawa, Ontario, Canada (PRWEB) August 16, 2012
The benefits of building rapport during investigation interviews are obvious. Without good rapport an interviewer loses credibility and trust, without which true communication is impossible. An investigator who fails to build rapport with interviewees may never find out the truth about what really happened. Luckily, rapport-building skills can be developed through education and practice.
To help investigators learn strategies for building rapport in investigation interviews, i-Sight Software is offering a free webinar on Thursday August 30th at 2pm EDT. The webinar will be led by Brian Fox, CPA, MBA, and Richard (Rick) Schumacher, CFE.
In the 60-minute webinar, Fox and Schumacher will discuss:
- Two effective means for building rapport
- The role communication plays in building rapport
- Real world examples for building rapport
“An interviewer who doesn’t have a firm grasp of rapport-building concepts will not obtain any truly relevant information,” says Fox. “Armed with good rapport, you can elicit truthful answers from your interviewee while eliminating the unnecessary hurdles of distrust and emotionally charged behavior.”
“The ability to get subjects to trust you in an investigation interview is absolutely necessary, and it’s a skill that can be learned,” says Schumacher. “People underestimate the value of trust and many don’t realize that it’s a tool we use every day as investigation professionals,” he adds.
“The investigation interview is a critical component in any investigation, and it’s one that a lot of people struggle with,” says Joe Gerard, VP of Sales and Marketing at i-Sight. “Investigators need ‘soft skills’ because they are dealing with people and these are the hardest skills to master. The development of investigation interview techniques is a popular topic for our audience, so we’re excited to have Brian and Rick on board to share their expertise with them.”
To register for the webinar, please visit: http://i-sight.com/building-rapport-in-investigation-interviews/
About Brian Fox, CPA, MBA
Brian Fox, CPA, MBA, is the creator of Electronic Confirmations, receiving the first two patents granted on electronic audit confirmations. He founded Capital Confirmation, Inc. and Confirmation.com, now used by all of the Top 10 Banks and by more than 60,000 accountants in 100 countries. Brian is a four-time winner of the accounting profession’s “Top 40 Under 40 CPA in America,” was named as an “Entrepreneur of the Year” in Nashville. Brian previously worked in audit for Ernst & Young LLP and in mergers and acquisitions for PriceWaterhouseCoopers.
About Richard Schumacher, CFE
Richard (Rick) Schumacher, CFE, is an established interview and interrogation consultant. Prior to that he spent 10 years as a US Army Special Operator in the Middle East during both Operation Iraqi Freedom and Operation Enduring Freedom where he conducted Information Operations and Psychological Operation campaigns with the goal of eliminating miscommunication between Coalition Forces and native audiences. Rick perfected his investigative skills while combatting potential insurgents, where he led investigations and interviews. For the last eight years he has also been a criminal investigator for the state of Texas and is a specialist in interpersonal and intercultural communication. He is also an instructor on interviewing techniques and effective communications.
Based in Ottawa, Canada, i-Sight (http://www.i-sight.com) is a leading provider of web-based investigative case management software. For organizations wrestling with the increasing cost, complexity, risk and volume of internal investigations, i-Sight can improve the efficiency of existing resources through adaptive case management. About 60 per cent of a typical investigator’s time is spent on non-investigative activities such as administration, meetings and report preparation. i-Sight can free your investigators from secretarial work , allowing them to spend more time investigating. An optimized investigative process built on the i-Sight case management platform gives you the freedom to focus on investigations and identifying trends to reduce future risk. i-Sight customers typically eliminate 25-50 per cent of an investigator’s administrative burden and deliver more polished and consistent investigative reports in minutes instead of days or weeks.
For information and breaking news related to corporate investigations, visit the company blog at i-sight.com.
For further information, please contact:
Joe Gerard, Vice-President, Sales & Marketing