Having employees who understand your company, your products and your customers is so important, especially for fast growing companies who are trying to operate more efficiently while reinforcing their brand through improved customer satisfaction.
Denver, CO (PRWEB) August 16, 2012
Alpine Access, Inc., the premier provider of virtual contact center solutions and services, today announced it has been selected by two prominent national brands to provide customer support to their North American consumers. With this announcement, Alpine Access adds to its growing list of nationally recognized clients one of the country’s fastest-growing restaurant concepts and a leading specialty retailer of nutritional products.
For both new clients, Alpine Access was selected primarily for its ability to locate and hire teams of dedicated, home-based agents who have both an affinity for the clients’ products and extensive customer service skills. This unique combination is a key element in consistently delivering a positive customer experience, generating additional revenue and reinforcing a company’s brand with every interaction.
“The virtual call center model is well-suited for companies with a global presence because we hire highly-skilled employees based on client-defined criteria instead of geographic location,” said Christopher M. Carrington, president and CEO of Alpine Access. “Having employees who understand your company, your products and your customers is so important, especially for fast growing companies who are trying to operate more efficiently while reinforcing their brand through improved customer satisfaction.”
The flexibility and scalability of a home-based workforce also gives the two new clients the ability to adjust staffing in real-time to accommodate fluctuating call volumes, as well as a highly-scalable model to support their rapid growth and expansion. Sophisticated cloud-based tools and years of experience help Alpine Access maintain appropriate staffing levels in any situation, such as increases in volume due to seasonality or new product introductions. This is especially important for companies in the retail and hospitality industries as it helps ensure callers’ needs are quickly met at all times.
About Alpine Access
Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through approximately 5,000 work-at-home professionals across the U.S. and Canada. Listed as a “2012 Cool Vendor” by Gartner Inc. for its innovative business services model, Alpine Access’ clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at http://www.alpineaccess.com or call 866.279.0585.