Haskins Automotive Educates Consumers on 'Right to Choose' Auto Repair Shop After a Collision

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Haskins Automotive in Wellesley sheds light on illegal "steering" by insurance companies and informs consumers of their legal right to choose the auto body repair shop of their choice.

Haskins Automotive, Wellesley's only AAA approved automotive and truck repair center, recently offered key information for consumers who need auto body repair work following a collision. After recent news reports on illegal "steering" by insurance companies, Haskins Automotive decided to bring awareness to the topic and inform consumers of their legal right to choose a trusted repair shop.

In the auto industry, "steering" refers to an illegal tactic that some insurance companies use to pressure or "steer" a customer to to their Direct Repair Program (DRP) shop. The problem is that many of these DRP repair shops are performing poor and unsafe repairs because they have to cut corners to make a profit at the insurance company's discounted rate.

The insurance company may claim that they will not pay the claim at another repair shop or they may tell customers that they will have to pay out of pocket if the DRP shop is not used. They may also tell customers that they will not guarantee the repairs if the vehicle is not repaired at their recommended shop. However, this is not true. The insurance company does not guarantee the repairs, the repair shop does. Consumers have the right to have the car repaired at the body shop of their choice.

"Insurance companies know that most consumers are not aware of state laws protecting their right to choose the repair shop they want," said Art Ward, Body Shop Manager at Haskins Automotive. "If you are having trouble with your insurance company, take your vehicle to your repair shop of choice and give the shop the authorization to contact the insurance company on your behalf. This is something our shop does every day and we negotiate with the insurance company for you.

Haskins Automotive is committed to providing superior customer service and honesty and integrity in the way they run their business. Educating consumers on potentially illegal activities by insurance companies signals another step that the repair shop has taken to ensure that customers receive quality, trusted auto body repair and parts at the best value.

Haskins Automotive provides quality workmanship, an excellent staff of technicians and state of the art equipment. They offer free estimates for auto body repairs and although they have preferred status from many insurance companies, they will continue to fight against illegal "steering" by insurance companies that don't want to pay for quality parts and repair.

About the company

Haskins Automotive has been family owned since 1929 and serves all automotive needs. They are Wellesley's only AAA approved automotive and truck repair center and work on both foreign and domestic makes. Their operation is a lot more than a gas station that also does repairs. Haskins Automotive has invested in highly qualified mechanics, technicians and equipment infrastructure to provide superior quality mechanical and auto body repairs. Haskins is the only paint and body shop in Wellesley and has been fixing auto body damages for over 80 years! Haskins automotive also offers an inventory of high quality pre-owned cars and SUVs. For more information visit their website at http://www.autorepairwellesley.com.

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David Dorrwachter
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