We focus on your technology so you can focus on your business
New York, NY (PRWEB) August 20, 2012
ConsumerSoft, the maker of My Faster PC and other award winning software, announced today the launch of Technical Support Live. Technical Support Live is the SMB version of their already successful My Phone Support service. Since its inception in December 2009 My Phone Support has helped thousands of consumers solve their home-based computer issues. Now through Technical Support Live, small and medium sized businesses can have access to a highly skilled IT staff to support their organizations.
Technical Support Live provides access to a team of certified IT experts who can fix PC problems, remove viruses, setup networks, manage IT projects, and provide 24/7 help desk services. The service also includes proactive monitoring and maintenance for servers and workstations, including overnight software upgrades and virus protection to minimize disruption during business hours.
"Currently if you cover all your IT support needs internally, whenever a PC goes down you not only lose that employee’s productivity but also the productivity of the employees who rush to fix the problem. With Technical Support Live, businesses can take that pressure off of your current staff and also help prevent downtime, which can save your organization money," says Frank Fasano Director of Sales at ConsumerSoft.
Technical Support Live plans provide companies with help desk support, antivirus and backup protection, and custom options to meet individual IT needs. "We focus on your technology so you can focus on your business," says Fasano.
"High-speed broadband and better remote desktop clients that have made it very easy for technicians fix computer problems remotely" says Robert Thompson, EVP of Product Development at ConsumerSoft. "This makes it so much easier to get support, saves you the hassle of waiting for the technician, and lets the technician support more clients, but we can still send someone to your office when they're needed for on-site work," says Thompson.
Technical Support Live is now available to businesses, institutions, and organizations in the New York, New Jersey, and Connecticut tri-state region. To learn more or get a quote for services, visit: http://www.technicalsupportlive.com