Essex GP Surgery takes control of its document turnaround process

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After an initial investigation by the practice into a various different number of suppliers, digital dictation appeared to highlight considerable efficiency benefits over out-dated analogue tape equipment.

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Since the installation of BigHand into the practice, flexibility amongst staff members has improved greatly.

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With more and more healthcare professionals seeking new ways of streamlining working practices and cutting any unnecessary costs, Stansted GP Surgery, part of the West Essex Clinical Commissioning Group elected to implement BigHand’s digital dictation solution to initially replace previously used analogue tape dictation devices.

After an initial investigation by the practice into a various different number of suppliers, digital dictation appeared to highlight considerable efficiency benefits over out-dated analogue tape equipment. Existing analogue tape equipment was very old and the practice experienced very poor sound quality and intermittent breakdowns.

Key motives for moving to digital dictation:

  •     Ability to mark dictations as urgent
  •     Ability to track the track the progress of a dictation
  •     Clarity of speech
  •     Record of dictation is recorded over time for quick reference
  •     No on-going costs of consumables such as batteries and tapes

Mary Hiscock, Deputy Practice Manager at Stansted Surgery commented;

“Since the installation of BigHand into the practice, flexibility amongst staff members has improved greatly. Prior to digital dictation it was very common for doctors to make additions to a letter at the end of a tape, so the secretaries had to edit for sense and grammar. With BigHand it is simple to go back into the dictation and insert a note into the correct part of the dictation without the need for the secretaries to have to proof for grammar etc.

Another key feature of BigHand is the transparency of dictations, at all times it is now clear to see and monitor each stage of the dictation and it becomes quickly apparent if a backlog is building, allowing us to remain in control of our document turnaround process and manage our workflow better.”

BigHand is specifically designed for healthcare organisations looking to save money and streamline their clinical correspondence process. It offers a single high quality and reliable technology platform which is both developed and supported entirely in the UK. This platform gives customers choice and flexibility on digital dictation, speech recognition engines, integrations, user hardware, smartphones and outsourcing providers. If you would like to understand more about how BigHand can work for you please register for our Healthcare User Conference 2012.

-ENDS-

About BigHand

The BigHand Group supports over 150,000 healthcare and legal professionals globally, across 1,450 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner and BlackBerry ISV Partner. BigHand is the leading provider of digital dictation and speech recognition technology to the UK Healthcare market. As a UK developer, BigHand has a 20+ strong development and products team based in the UK. Further information is available at http://www.bighand.com

Contact:
Chris Bell, Marketing Manager, UK Healthcare, BigHand Ltd, chris(dot)bell(at)bighand(dot)com

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Chris Bell

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