"By using real-time communication, managed services providers have a unique opportunity to not only meet and exceed their SLAs but to also work with their clients to become strategic partners."
Coventry, West Midlands (PRWEB UK) 24 August 2012
Due to take place on the 12th of September at 3pm, the free webinar will discuss how real-time interactions can improve performance against SLAs, increase customer retention and even influence a client's strategic direction.
The session will feature guest speakers Sam Ellis, Head of Customer Experience and Loyalty at Atos and Simon Pennie, Customer Insight and Analytics Specialist, at Capita Plc, who will share best practice advice and their own case studies of how real-time interactions have transformed client relationships and satisfaction in their business.
Nigel Shanahan, MD of Rapide: said
"By using real-time communication, managed services providers have a unique opportunity to not only meet and exceed their SLAs but to also work with their clients to become strategic partners. Because they have direct contact with their clients' end customers, they can monitor their satisfaction even more effectively than the client itself. "
He added “Participants in our forthcoming webinar will hear about best practice in real-time engagement, together with two of our clients greatest success stories from achieving 90% feedback response rates from end customers to upping their Net Promoter score to plus 80% - on a par with the likes of Apple.”
Industry experts who wish to join the webinar can register for free here.