Collection Agency Rapid Recovery Solution Responds to an Article Regarding Collections of Unpaid Fees for Hollywood Video

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Following an article published on The Red Tape Chronicles, the CEO of Rapid Recovery Solution, a collection agency, reacts to the article’s discussion of collection complaints from the former customers of the now out-of-business Hollywood Video.

Collection agency Rapid Recovery Solution responds to an article published on The Red Tape Chronicles concerning a Hollywood Video collection dispute in which several people, who still owe for unpaid Hollywood Video fees, are filing complaints to stop consistent collection calls.

According to The Red Tape Chronicles article, after going out of business in 2012, Hollywood Video claims to have roughly 3 million American residents who owe unpaid fees to the rental store. Several former customers are claiming that they are being harassed, after Hollywood Video hired debt collection agencies to help collect the unpaid fees.

The article states that “consumers said their credit reports were being ruined by $39 late fees they didn't owe, and they claimed that operators for the firm were ruthless,” when collection agency National Credit Solutions first began the collection process. Additionally, Universal Fidelity, another debt collection agency collecting for Hollywood Video, is also receiving several complaints. The article states that Paul Farinacci, president and chief executive of Universal Fidelity, denies the harassment allegations. Numerous former customers filing complaints with the Better Business Bureau against Universal Fidelity felt that their credit was being threatened, the article explains.

Bob Sullivan, writer of The Red Tape Chronicles article, commented that “it might be even more important to complain to the BBB than to send a dispute letter to the collection firms.” John Monderine, CEO of collection agency Rapid Recovery Solution, recommends differently. According to Monderine, “I disagree with the author’s advice to go to the Better Business Bureau first. If you don’t owe the money, send a certified letter of dispute to the collection agency. If your dispute is valid they will more than likely close the file.”

The article continues by warning former customers of Hollywood Video who have unpaid late fees to be on alert for collection letters. Sullivan explains that the debt collection agencies have yet to complete the collection and are still attempting to contact the 3 million former customers. Additionally, the article expresses that the complaints against Universal Fidelity and practically all complaints against West Bay Acquisitions have been closed with satisfaction.

Founded in 2006, Rapid Recovery Solution, Inc. is located at the highest point of breath taking Long Island. Rapid Recovery Collection Agency is committed to recovering your funds. We believe that every debtor has the ability to pay if motivated correctly. We DO NOT alienate the debtors; we attempt to align with them and offer a number of ways to resolve not only your debt but also all their debts.

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