With the convergence of Voice and IP telephony, Hosted Service Providers are looking for multi-tenant call center software to add managed contact center service to their portfolio.
Fredericton, NB (PRWEB) August 21, 2012
Indosoft Inc., leading provider of multi-tenant call center software for Asterisk based Cloud and on-premise contact centers, has introduced the ability to create and modify Agent and Admin screen themes within Q-Suite 5.7. This feature allows managed hosted service providers to brand and theme their multi-tenant call center service at tenant level. It also enables channel partners to re-theme and brand the white label version of this industry leading call center software.
Capability to setup themes within Q-Suite 5.7 provides full control over the look, feel and organization of its web interfaces. Q-Suite is designed as a multi-tenant call center software and its themes are enforceable at tenant level, creating unique look and feel for every tenant. Organizations with internal or special CRM user-interfaces can also use Q-Suite's well developed API to add CTI functionality to their existing screens.
Managed service providers offering contact center as a service in the Cloud, and white label partners looking to migrate to VoIP based call center platform, can employ Q-Suite and benefit from this full-featured contact center software for industry leading Asterisk. It’s scalable and flexibility architecture provides easy out-of-the-box configurations for distributed multi-site operations, Cloud or Hosted installations and remote as well as at-home agent setup.
“With the convergence of voice and IP telephony, hosted service providers are looking to add managed contact center service to their portfolio,” said Gabe Bourque, CEO of Indosoft Inc. “Q-Suite 5.7 is a complete call center software that leverages the immense power of Asterisk PBX. Its powerful ACD, Dialer and Web interfaces create the most compelling contact center platform. Managed service providers and white label partners can take advantage of its extensive web service API and integration to Workforce Management, Call Recording and Speech Recognition libraries. Integration to back-end systems and custom CRM have never been this simple.”
About Indosoft Inc.
Indosoft Inc. is a global provider of Asterisk based contact center technology solutions. It is the developer of industry leading call center software for Asterisk, providing contact center solutions to medium and large contact centers around the world for over twelve years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for offering private label call center solutions using Asterisk.