GuestComment's aim is not to replace online review sites such as Tripadvisor, but to act as a buffer between the real-time experience and the post-vacation review.
Raleigh, NC (PRWEB) August 21, 2012
GuestComment, the real-time onsite hotel review and feedback platform, made its public launch today. The revolutionary new service connects hotel guests and hotel management in real-time via its patent pending digital kiosks.
"Hotel guests are frustrated that they are unable to quickly and directly share praise or issues with a hotel's management," said Andy Beal, the CEO and founder of GuestComment. "Likewise, hotel managers are frustrated with fraudulent reviews and the difficulty with resolving issues raised on review web sites, such as Tripadvisor and Yelp. By placing GuestComment's electronic guest book onsite, real reviews are collected from real guests, in real-time."
GuestComment launches with the aim of creating a dialog between a hotel guest and management while the guest is still onsite. Guest feedback and ratings are immediately shared with hotel management by way of GuestComment's private dashboard, with additional alerting available via email or SMS text message for any reviews that are negative. Hotel management can then connect with the guest, keep track of the performance of various revenue departments and optionally publish reviews to GuestComment's search engine friendly hotel review page.
"GuestComment bridges the gap between a guest's hotel experience and their subsequent review of the property," explained Beal. "By placing GuestComment's kiosks in a prominent location, guests are encouraged to share their praise, feedback, and complaints while the hotel management still has the opportunity to thank them or resolve any issues. Our aim is to not replace online review sites such as Tripadvisor, but to act as a buffer between the real-time experience and the post-vacation review."
GuestComment launches today with immediate availability for all U.S. hotels. Hotels interested should visit http://www.GuestComment.com for further details. A GuestComment media kit can be downloaded at http://beal.in/ORdR4H
About GuestComment LLC.
GuestComment is the first real time, onsite platform for collecting, analyzing, and publishing hotels guest reviews. With its patent pending technology, GuestComment can increase hotel revenues by 30% or more by encouraging repeat stays and resolving issues that could lead to negative online reviews. Founded in 2012, GuestComment is headquartered in Raleigh, NC and is immediately available to more than 150,000 hotel properties in the United States. Visit http://www.guestcomment.com