’s Stephen Riddell to Speak at APOE Outsourcing Annual Summit

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Call center coaching and skill development to be discussed with Chinese business leaders at APOE Topical Forum on Contact Center Series

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Stephen Riddell of

Guiding business leaders to focus on continuous improvement is universal in its business application and ensures a high performing, satisfied team committed to an organization’s success. (, the world’s largest online custom window covering store, announced that COO Stephen Riddell will be presenting at the APOE Topical Forum on Contact Center Series in Wahu, China on August 23rd, 2012.

Attendees of Riddell’s “Secrets of a World Class Call Center” keynote program will learn about the differences between compliance and competency – and how developing a methodology to increase employee skill development can dramatically improve customer experience.

“Regardless of their geographic location, I encourage business leaders to focus their efforts on the process of continuous improvement,” Riddell said. “This practice is universal in its business application and ensures a high performing, satisfied team committed to your organization’s success.”

In addition to call center best practices and employee skill development strategies, Riddell’s presentation will center around a self-discovery coaching technique that helps call center employees evaluate their own performance and areas for improvement in positive and actionable ways.

Riddell is an experienced international speaker on call center skill development with speaking engagements in Brazil, Argentina, Japan, Korea, the UK, India and beyond. He draws from many years of building Contact Center infrastructures and led the Call Center to receive the prestigious 2010 Call Center of the Year for organizations under 200 employees award.

ABOUT BLINDS.COM, owned by Global Custom Commerce, is the largest online window covering store in America, covering over a million windows a year since 1996. Today, is ranked No. 215 on the prestigious Internet Retailer 500 list. With a cutting edge online ordering system and ‘The Window Shopper’ augmented reality shopping iPhone app, makes ordering custom blinds, shades, shutters and draperies a no brainer with huge savings and selection. offers installation videos, award winning customer service and a SureFit Guarantee to make buying blinds online surprisingly easy and stress-free. Go online to to shop or call 1-800-505-1905 to speak to one of 100+ blinds experts.

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